PetflowReviews of petflow.com

I signed up for emails, which was supposed to result in a 20% off discount. I got splash screen saying the discount had been activated. When I checked out, I didn’t get the 20% discount. Later, I got an email asking how my experience was and I complained about the discount. In response, I was told a $10 credit had been put in my account toward my next purchase. I ordered $200 worth of goods, so a 20% discount would have been $40 off the CURRENT order. If you’d never asked, I would have been annoyed that you didn’t provide the 20% discount. But once you asked, giving me a paltry $10 off my next order made me angry. It’s unlikely there will be a next order; I’ll look for a merchant that delivers on its promises.

While searching for a prescription food for my cat, PetFlow was one of the few places listing it in stock. Made my order, sent over my copy of the vet's Rx. And then... nothing. Finally, I texted support. They were always pleasant, but never helpful. I was repeatedly promised they would find out what was the delay and then get back with me. They didn't. Repeatedly. On my final text (weeks after the initial order), I was informed they never had the food in stock, couldn't get it from the supplier, and were cancelling my order. My cat had ran out of their food by this point. So I was left with weeks lost when I could have been searching for the food elsewhere. I doubt I'll ever shop with them again.

I was mislead to believe that you had Royal Canin hydrolyzed protein dog food in stock. That is the only reason I placed the order. As soon as I submitted my order I received a notice that you did not have it in stock. I was not happy. Please be honest with your customers and update your inventory and place "Out of Stock" on the items that are not avaliable. Doubtful I will order from you again.

Customers check the expiration dates on your food shipped to you by pet flow. I'm on auto ship for Pulsar Grain Free Prok dog food. My last order i just received, the food was EXPIRED expiration date of 02/2021. I was told the food was shipped from there Las Vegas Warehouse. When i called Pet flow they didn't seem to concern. was told sorry will issue refund. Very unacceptable almost three years expired. My Dogs been sick for two days. PLEASE CHECK EXPIRATION DATE ON ALL FOOD PURCHASED FROM PETFLOW!!!!!

Some of the dog food received was past its best by date. Others were within a month of being past the best by date.

Shipping delay

You sold a product that u didn’t have and had to cancel the order!

My package arrived damaged, and longer than expected.