PetflowReviews of petflow.com

ordered t shirts all were to be XXXL one t shirt was a small there was no packing slip, nor info on how to return the wrong item don't know if I should have to pay postage for the return

I emailed support to ask if I could change my order the day after I ordered it. I wasn't sure if they would answer it before it shipped. Well, they didn't answer it AT ALL. Not good.

Ill let you know when i recieve the product

Ordered 3 led light for dogs and only 2 work.

I ordered my dog food on a Friday expecting to receive it by Tues or Wednesday. When the dog food did not arrive I looked up my order and tracking number and found out that the food was due to arrive on Friday. Well, I was leaving for vacation on Friday and had to find a local store that carried my dog's food and ask them to special order it for me for Thurday.I also had to ask a friend to stop at my house and lug 30 lbs of dog food inside for me. When I emailed customer service they apologized and told me that they were sorry but they didn't have the dog food in the closer warehouse and had to mail it from one further away. If I had been notified of this I would have cancelled the order. They also offered me a 10% rebate on the food. This is why I rated them a 3 star instead of a 0 star.

I have have ordered three times and each time after the first when I tried to change items in the cart something got stuck. Both times required a phone call to service. Fortunately, their customer service is great and resolved the cart problems. I do love the benefits of delivery on large, heavy orders.

It takes three days after they enter info for it to even leave their warehouse. Then 3 more days to deliver. It used to take only 3 days total. Make sure you order with plenty of time, like a week before you need the product.

I bought 3 clip-on lights for your dog's collar. I was sent one that did not work. :/