PetflowReviews of petflow.com

The site had 'free' shipping for a certain amount, but they deduct any coupons from that amount, so it is no longer 'free' shipping. My $15 coupon was now only worth $10. Very disappointing. What was a cost savings is no more...I may as well stop at the local supply place on the way home from work.

I just got my first auto order from pet flow, never set up an auto order before. Seemed like a good idea, but it only came with 2 of the 3 items I was supposed to get. Gonna give it one more chance if they fix this.

I received my product in a timely fashion, but I used a coupon for free shipping and I was still charged the shipping. I ordered 3 collar lights for my dogs, and when I received them, one didn't work at all and the other only lasted less than an hour. I have sent two emails and haven't heard from them. I guess you get what you pay for. The shipping was more than the product I ordered.

Good prices and friendly customer service. However, my cans of dog/cat food usually come dented from poor packaging. I've called about this twice, they kindly assure me they will resolve this with the packagers, but it never makes a difference to the actual packaging. I currently just assume some cans will be dented and they usually are. Also, for repeat order programs, you get warned that a shipment is coming to give you a chance to change the dates. Great! I can postpone my order by a week or two. But then you don't get another email, the next time it's just shipped out without any warning. So I often end up getting an order when I didn't need anything, which is very frustrating. I wish they would resolve these two problems, otherwise if I find somewhere cheaper I will immediately switch to the new company.

When we saw the LED light collar tags it sounded like the perfect solution for seeing our dogs at night in the yard, especially the one who does not want to come in, and has to be hunted down with a flashlight every night to get him to come inside. And the light does work perfectly for that, if you can get it to go on before you let the dog out. Unfortunately, you can press and press and press the button, and it is about a 50-50 shot that the light will respond to your touch! PetFlow's ads for the tag gave the impression that if it is dark, and your dog is wearing the collar with the tag, then it would light up, and that is just not the case. It is an effort, too much in our opinion, to put the light on, before the dog does out in the dark! So, we bought three, but only turn it on the collar of the one dog who is hardest to locate in the dark. The other thing that was not mentioned in the promotion of this product is that the dogs do not like wearing a light around their collar. All three of our dogs have tried to get it off when we turn on the light!

you were supposed to notify when you shipped food and the food was here before needed.

I ordered a bag of 12 inch bully sticks. There were 15-20 sticks in the bag but not all of them were 12 inches. In fact about 1/3 of the sticks were 8-10 inches long. Many were also very small in diameter. I was not expecting so many very thin sticks. The thin sticks are chewed very quickly.

I've only been setup for auto-delivery for four months. Gee, it's great to have my pet supplies delivered. But, surprise, surprise... this month my delivery came as a partial delivery. When I went to the website to look up what had occurred, my order total was increased by $4.00 (no notification) and part of my order had been 'outsourced' to another company. Interesting! I'm now shopping around - in comparison the price increase makes the goods overpriced!