PetflowReviews of petflow.com

I did not receive my order and sent an email on 9.2.14 stating that fact. Have not heard from anyone yet. Please send my order!

Never order from Petflow! All promise and NO delivery! You are my friend, so I would NEVER want you to waste your time and money on a company that has not figured out their own website, their delivery model NOR how you get In touch with the company to find out where your purchases are in the delivery process! (You asked me to speak to a friend wanting info. On your company)!

I ordered a while ago and got an email saying they are out of stock and I am still waiting for my items. It is taking way too long and they shouldn't sell things that they won't delivery for weeks.

I have ordered this product many times before. The quality is inferior. It also took much longer to be delivered. I am going to check out other sites for this product. Not happy

They are not loyal to customers. Will not honor coupons after they get you as a new customer.

Where do I begin?! PetFlow offered 30% off of the very expensive prescription food that our cat requires. The discount code on the website wouldn't work. I contacted the company three times before they finally told me to place the order; THEN they would apply the discount. Then after another couple of hours of struggling to place the order, their partner company's website "Vet Source", (which collects and approves the veterinarian's required prescription for the food) was down. I kept in contact with Petflow, concerned that the discount offer would not be extended. After being reassured that it would, almost a week passed before Vet Source's piece of the website accepted the information it needed. Next! - my "full" cart would "empty" every time I tried to check out. I contacted Petflow AGAIN. There must have been ten to twelve contacts, taking hours of time to finally get the order placed! As of today, we have received only 1/8 of the order. That was five days ago. An email had previously confirmed that the entire order had been shipped. At first we assumed that it would arrive in several boxes separately, but it's been 5 days since one bag of dry food was delivered. (The order consists of 3 bags of dry food and 5 cases of canned food.) We are still in the process of learning WHERE the rest of the order is! I have so many hours of time wasted on the problems with this company, I seriously doubt I will EVER order from them again. The 30% was hugely helpful on this very expensive food, but I have never had so much trouble making a simple order. Hope they can get their act together or they simply can't make it!

First off - it is my humble opinion that many of these reviews that give 5 stars and way to many " ! ! ! " statements are fake...plus why do all the 5 star reviewers call themselves by a pet name? Rover's Mom? Susie's Schnauzers?... ironic. Their prices are not that good and every bad review you see here on the auto ship rip off program is a warning. Here's what we found out tonight... we had an autoship program that we wanted to cancel. While you CAN sign UP for autoship very quickly....if you want to CANCEL that program, you can't do that online....you have to wait to speak to someone on the phone and go through a survey on why you are cancelling (because I want to?). THEN...they will tell you that if you DON'T cancel - they will give you like $9.00 per shipment OFF of the price they have been gouging you for. So what you are telling me is that I've been paying $9.00 an order too much, and NOW you want to reward me for cancelling by giving me what you should have been giving me prior when I was a loyal customer off? That's messed up -- If you are that good -- give your loyal customers the best price and make it as easy to CANCEL as you do to sign up. That just screams of bad business and they've lost us.

I did not like the cat litter,,and i thought that there was more than 1 peace of dogs treats in there