PetflowReviews of petflow.com

Got through my purchase to the point of putting in my credit card ordered, but the discount shown at the final step was not honored. Called the customer service number only to get a rep who kept trying to talk over me instead of listen, even saying "CAN I SPEAK??" rudely to me. Had the jerk cancel my order, and placed an easy order through Chewy.com instead. Got a much better deal, too ($10 cheaper)! Will tell everyone I know to avoid PetFlow from now on any time the subject comes up.

Ordered weeks ago. Delivered to wrong house, label was wrong. Returned to warehouse. After 3 calls and 3 different redelivery dates. Still not received. The employees at customer service don't know how to read where the delivery is being made. Told wrong three times! Still not received....

I have not received my order. I am very unhappy with the slowness of my order! It's been two weeks since I ordered and still have not received it!

I ordered cat food and dog food. They immediately took $69.99 out of my bank account. Pet food WAS NEVER DELIVERED. After at least 3-4 contacts with customer service they told me it was a 'mix up' in the warehouse but they never could give me a straight answer on when my pet food was going to be shipped but meanwhile I had paid for it. I finally cancelled the order after about 10 days of waiting. Worst company I have ever dealt with.

This is ridiculous.

This website is not worth the trouble. They keep pushing autoship then when you don't sign up for it, they make the process for a one time shipment painfully difficult. I have to put my vet info in each time for the same prescription cat food, nothing's changed, and then it takes them 3 weeks to verify the same prescription each time since they fax over a form to the vet and wait for the vet to get back to them, the last 2 times they messed up my order because they keep using the wrong name on my account and then they ultimately ended up canceling the order because the vet didn't recognize the name petflow was using. Don't waste your time with this website.

I found this company online & was excited to get better pricing than available at my local Vet. I ordered & then a week later received an apology email stating they were working with the Vet to get the prescription needed for the ordered food. Another week went by & I received another apology email stating that I needed to call the Vet myself to move the process forward. I did. After speaking with the Vet, they assured me they'd had no communication from Petflo & promised that they'd comply once contacted by them. 4 more emails later & my Cat on the brink of starvation, I received another apology from Petflo. 3 1/2 weeks after my initial order the food arrived unexpectedly via UPS with no notification of shipment.

I place my order about 8-10 days before running out of dog food. I did receive an order confirmation, saying that everything is fine and my order has been receiced. A couple of days later I did receive another confirmation, stating that my order has been processed and forwarded to the warehouse where it will be packed and shipped shortly. I waited a couple of days longer. As I did not receive any further information, I did send an email to their customer service asking for my order and a delivery date - NO REPLY!! After having just one more day of food on stock for my dogs I called them and they told my on the phone that they cancelled my order!!!! They could not 1. Explain why and 2. Why they did not send any notification out to me, to inform me about the cancellation. Worst customer service EVER!! I was lucky that one of our local dog food stores could order this product very quickly. One of my dogs is highly allergic and therefore needs this single ingredient specials food.