PetflowReviews of petflow.com

My account was compromised and a stranger had all my information in her account she created. Thank God she contacted me. I got a hold of Petflow and they did NOTHING...... Done with them

I ordered (12) - 8 inch Wizzlers (beef jerky treats), the order was about 48.00, on arrival I did not have a invoice and 5 of the 12 were only 6 inches. I contacted your customer support and was told it was due to shrinkage (Am I missing something here - order 8 inch and get 6 inch and I am suppose to understand shrinkage - sell them as 6 inch then). After several times explaining this just was not acceptable I was offered 5.00 off my next order - this order was not satisfactory and you are now talking about my next order, fix this order? I requested just to return and was told that would be $6.95 - after I again explained I did not get what was promised she did put me on hold and get approval to return at no cost. She also mentioned she would request to update your site to let you customers know about shrinkage, still not making sense, does it to you? I still have them - I have not had a chance to return, I have to check to see if I received a returned slip (I order online to avoid having to make this extra trips) - I would really like a few additional ones sent to me at no cost - this was not offered, why? I would like to continue ordering from your site but I need to feel comfortable that what I order will be delivered and if not you are willing to accept returns at no cost or willing to work with your customer. If I changed my mind I would certainly expect to pay the return postage. I would love to hear back from you Thanks Diane Cole 832-877-4468 (cell)

I placed my order OVER 3 weeks ago, I still haven't received it. They would only credit me the shipping fees I paid rather than refund the shipping fees as requested. A credit does me no good when I have no intention of ordering from PetFlow again. If you want to receive what you order in a timely fashion, if at all, order from someone else.

I ordered pet food for the first time and never received the shipping notification. I was running out, so I finally signed onto the website only to find that my prescription from the vet had been rejected and they hadn't even bothered to let me know. I called to find out more, made sure the order was cancelled and asked to be removed from all mailing lists and was assured I was removed. I have received at least two emails a day since then, for over a week. Obnoxious!!

Every time I needed to order prescription CAT FOOD(Yes cat food) I had to go through a different process, only being told that it was there policy and that it was a law that I had to follow the specific "policy" of that month. Regardless of who I spoke to, or how I filled out the online request, it always was just a hassle. It would be easier to purchase illegal drugs then order cat food from Pet Flow. After endless complaints and different processes to simply feed my cats, I have hit the brakes and will no longer purchase cat food or any other product from Pet Flow. I finally found a vet that will sell me the food for ten dollars more than Pet Flow. That ten dollar extra is very worth not having to waste my time for something that shouldn't be a headache.

I ordered 2 case wellness can food . Upon arrival , I found 2 cans of cat foot were damaged with the gravy leak out . And I will close my petflow account

I ordered products 6 days ago, I called today to find out what has happened to my order - you cannot speak to anyone they tell you to e-mail. I later received an e-mail to let me know the order is on back order. This is no customer service and I certainly will not recommend this website.

I ordered on Aug 25th and I received my order today Sept 11th. I am very upset and I hope your products are up to the standards as described. I asked for a refund and all I was offered was a $10.00 credit voucher towards my next purchase. My purchases totaled $150.00 and your excuse was some products were out of stock. I never received an email stating products were out of stock. Poor communications!