PetflowReviews of petflow.com

My order was not completed.....how can you order something that is out of stock? Why wasn't it shipped when it came in?

I ordered 6 cases of dog food. I even spoke with a person in CS., Explaining why I only wanted dog food cans that had the pull top can. When the order arrived...it was not at all what I had asked for...The cans were the old cans that need a can opener. My Mother is 81 and it's hard for her to open the other cans... I am very unhappy!

I was disappointed as a new customer they wouldn't price match unless I comitted to auto ship, oh well petsmart did!

I have been making purchases for awhile now with you and this last purchase does not make me want to deal with you people again! I had placed an order to be shipped on a scheduled time and when I seen I needed it sooner I got right on the computer a few days before the original shipping date and changed it. It said it would be shipped that following day. I checked through the course of the day and seen nothing was shipped so the following day I again went on line to have that order shipped and by end of day NOTHING! So I called your company told them what was going on and the reply was "Gee sir I'm sorry you were having a problem I do see it was to be shipped I will contact the warehouse and get right on it". I then asked if I could get the next level of shipping and I was told "I'm sorry sir, all we do is ground shipping but I'll get right on it" . OK now that I have told you what happened on the phone, now let me tell you my feelings! I've been around for 57 years and I would never think of telling anyone of my customers a "read this from the book" "How To Pacify The Customer Line" I know the suits of this company of yours is only concerned with the bottom line. Everyone drops the ball once in the while and someone should step up and say "Hey, we f**ked up, let's make this right so we can keep a CUSTOMER!! "Dam I wasn't even offered a discount on my next order, and to be honest with you I don't want it! I know I'm only one customer but I have been loyal with you guys and just remember there are a lot of other company's out there on line pushing the "SAME PRODUCT" I won't bother to see if this was posted, we both know the answer. Peter J. Cavalier!

In the time that it took for my cat food order to arrive, I had to visit my vet twice for cat food supplies. Petflow said it was having trouble contacting my vet to confirm our cat food prescription but the vet said Petflow had called a full week earlier and they confirmed it. When I spoke to someone at Petflow they were not very helpful or kind, and they said they would contact me again with an update. I said it was important for me know if my order was coming in the next few days or would I have to go back to buy more food at my vet. They never contacted me again! I am very disappointed with this experience.

If I select repeat delivery and I am supposed to have control over my ship date and you give me the option of selecting my ship date, then you should ship my order on that ship date. You should not ship it before that ship date or after that ship date but ON that ship date. Otherwise, what is the point of me selecting my own ship date?

I was somehow signed up for an automated account. I called to see how it happened and to cancel it, as you can not do that online. They also don't let you delete your billing information online either (regardless if you have an automated account or not). After having the guy hang up on me the first time, I got him again when I called back. Instead of canceling my account like I asked repeatedly, he placed not one, not two, but three orders from the automated account list. I was upset, called again and asked for them to be canceled and he said it was somehow my fault. When I told them that instead of canceling, he placed the orders, he acted like it was no big deal and told me to relax. I'm sorry, but that's over $500 in dog supplies that I don't need and will cause my mortgage payment to bounce. I had to call three times to get it taken care of, got harassed about why I wanted to cancel my account, and they were incredibly rude. I do not recommend this site or this service to anyone and will never use it again.

I purchased some dogfood here at Petflow. Unfortunately, once I got the meat lovers dinner, I read the ingredients only to find out the second ingredient is potatoes, What??? Potatoes in meat lovers recipe? My dog is allergic to them. So I called petflow and was told NO RETURNS PERIOD!!! I told them I just purchased them 3 days ago, have the receipt and the bag is unopened. they said NO! Ok, well I was disappointed to say the least as I just spent nearly $100 with Petflow. so I called the manufacturer. NO! So here I am. I will donate the bag to the shelter. Bye, Bye PETFLOW. I don't care how low their prices are, or how vast their selection is. their customer service SUCKS!