PetflowReviews of petflow.com

Took well over 2 weeks just to begin shipping and it's been over a week and it's still not here.

I responded to a Facebook Ad to purchase a product, which advertised Free Shipping Today Only. However, I was charged for shipping. I will not be ordering from PetFlow again.

I ordered several items and set it up for auto delivery. The customer service representative informed me that I would receive a confirmation email prior to shipping to confirm delivery or switch what I was ordering. Well my marked on my calendar an estimated date when I should receive an email. No email arrived - only an email that says your order had been shipped and then a box arrived at my door. I contacted Customer Service to return the shipment and to inform them I did not receive an email. I was told to drop the package off at FedEx - well the closest FedEx facility is 1 hour away or I can have them pick it up at my house where I would have to pay $18.00. I was then told that I did receive an email and that she (CS rep) would be more than happy to resend it to me to prove they sent it and that I received it. .She said this to me about 6 times more after she said there would be a restocking fee of over $5.00. I told her that it sounds like I am being called a liar. Which of course she emphatically denied. Well it is calling me a LIAR. I will NEVER order from them again nor will I recommend them to anyone.

I have yet to receive the Nutro Ultra puppy food I ordered. I had not been notified of a back order when I received the other items. I would not order again due to this lack of service.

I spoke to 3 different people, all who told me completely different things about the prescription they had on file. I was referring to the pate of the urinary SO and she kept saying, "the potato flavor?" I mean it was ridiculous, I lost a week of time, had to call 4 times and still don't know if it's sorted out. YOUR STAFF ARE NOT TRAINED ON MATTERS REGARDING PRESCRIPTIONS FOR FOOD, they just make stuff up as they go along and the next person tells you the opposite!!! YOU LOST MY BUSINESS, I THINK, I'M GOING TO TRY AND GET THE FOOD ELSEWHERE.

I had a coupon code and when I proceeded to checkout I had the option of paying via PayPal. I chose this option and, when I did, I was transferred to the PayPal site. Because of the transfer, somehow I lost the original coupon code and the price was not showing up as the original agreement. After several attempts to fix it on my own, I called customer service. While the person helping me was very friendly (PetFlow) she had to redo the order on the phone and then said that PayPal was automatically going to be billed. I contacted PayPal to make sure that the money was coming from the correct account and they alerted me to the fact that I was signed up for recurring payments, event though I had clearly checked the box on PetFlow's website that chose "one time only" payment. PayPal said I had to cancel the transaction in order to prevent being billed again and again. All of these took up so much of my time, I decided to forgo the discount altogether and give up on PetFlow. I just can't afford to spend several hours purchasing dog/cat food.

The dog food I ordered was hard as a brick. I soaked it in warm water for hours. Finally had to grind it. Dogs wouldn't touch it. Advertised as lamb, rice and added nutrients for skin and coat (smelled like the only nutrient was liquid smoke). The "small" ball I ordered for the chihuahua was more suited for a dachshund or a jack russell. It's hard for her to get her mouth around it but after all ... she is a chihuahua. So at least she works her little heart out trying to play with it. Overall I'm disappointed in the descriptions but absolutely feel that the food advertised is terrible!

They charge for shipping when competitors don't. Then what makes matters worse it takes 10 days in cases to actually recieve the item. Rather go to petco it is obviously cheaper in the long term especially when you add this ridiculous shipping charge.