PetflowReviews of petflow.com

I was very disappointed with my purchase from pet flow.The products were very small and for over $50 spent it was not a good deal.

The Fedex ground guy left our package in the middle of our driveway, instead of dropping it off ten extra feet at our front entryway which is protected from the elements. Seriously can Fedex ground get any lazier??!! Not sure I am comfortable having them deliver any longer. It was exposed to the elements for the whole weekend since we were away, and it was practically announcing to anyone that we were away. Petflow always delivers our orders quickly, but if it is going to be delivered by morons then I may go elsewhere.

Terrible customer service on every level. Made a mistake in ordering and they not only would not take back unopened packaging, but twice their customer service reps told me that they'd refund the amount only to come back later to say that they couldn't. Additionally, I waited on hold 9 minutes to speak to someone at in the morning only to get "leave a message at the beep"--which I did asking for a call back. The phone rang more than 12 hours later at 11 pm waking up the whole house. They are not an honorable company. I will never give them my business nor would I recommend them.

You refused to sell to me because I was unable to provide a prescription from a vet. I don't know if it's the law or what, so instead I walked into a vet near to where I live and they sold me a bag without a prescription. The same info I provided to you regarding my pet, is what I provided to them. For you not to be able to complete that sale for whatever reasons seems absurd to me

Saw there ad on the side of my Facebook feed. Looked around and put together a order for treats, bowl, collar, and bones for my dog. Submitted the order along with my information and payment. order confirmed and was able to view it. few days later i noticed that they money wasn't taken and i logged in to see if there was a problem on the pet flow site. There was no history of anything!

I would not recommend using this company for purchases. I ordered 2 dog costumes exactly the same for my two dogs, one was a small and one was a medium. When ordering online after entering my card information I never got a confirmation code and had to call to even make sure my order went through. A few days later I got an email saying my one costume shipped and the other was out of stock and will be shipped in a few days. A week goes by and I already have one costume only. I get another email saying they will refund my money and I will not be getting my other dog costume. I wanted my dogs to be the same thing and now I have one .

first and last time I will order from Petflow. My first was not completed because of paypal. 10/16 I called talked to Grady and said he could place the order again but didn't tell me that the price went up over $16. 10/17 when i called back - I talked to Hannah she was going to fix but it had shipped.....but gee I could return the item that went from .50 to 16.99 and I'd get a credit. that really is not acceptable to me because for I should've been told this when I talked to Grady and he almost didn't even give me my order number until i asked for it. so not happy with Pet Flow at all. let's hope your items are really what said they are. I told Hannah it'll be my first and last time ordering from your company. She was apologetic which i appreciated but it's still unacceptable to me.

Bait and Switch one price in cart before checkout. much higher price after order placed called customer service and they refused to honor the original price cancelled my order