PetflowReviews of petflow.com

I mistakenly ordered food for my dog (#964897) on November 7th and then realized the last time I ordered I set it up for automatic delivery. I immediately contacted PetFlow and "talked" with Danny. I was told to just cancel the order I had just placed and it would ship out on the 19th (#751380 - the originally scheduled automatic date). I did that and guess what, I got the order placed November 7th... I then went in and cancelled all of my automatic shipments and had to contact PetFlow again, this time "talking" to Tracey to ensure that I wasn't going to get another bag of food. At that time, she told me that everything had been cancelled. Luckily I was able to catch the fact that the mistaken order was still being shipped... Hopefully this will never happen again (my mistakenly ordering food when I have it set for automatic shipment), but what should I have done differently?

I like the value and convenience Petflow provides, but they really must do a better job of notifying me when a shipment is coming up. With shipments several months apart, I can't stay on top of them and often end up with food I don't need. This somewhat negates the value and provenience the service otherwise provides.

You have good prices and selection, but although your site say most delieveries are within 2 to 3 days, it took much longer for our shipment. Either we are too remote or to great a distance. Another company I order from will deliver the next day if I order by noon. That said, a 3-4 day delivery would have been more acceptable.

I love your product and pricing. Usually your shipping is acceptable although slower than any other purchasing site out there. Lately, shipping is ridiculously slow...even with the Sandy aftermath. I don't understand why my box stayed in one facility for over a week with no movement whatsoever! I have ordered numerous items online since this package shipped and have received all of them by now...except this order. It has now been 2 weeks since you say it shipped, and I have not received it yet. Otherwise, I appreciate the service you offer and your obvious care for animals. Please find a way to speed up shipping. I know you can...everyone else is able to.

PetFlow is awesome, but shipping via FedEx Smartpost is a bad, bad, bad decision. I would prefer FedEx ground or UPS for the Spoiled Rotten programs (I have two, one for cats and one for dogs). The post office has not delivered my package, and put in tracking notes that I was not home (I was, they just did not deliver it) and after 2 days in the city, they still have not delivered it, I prefer anything that does not fit in my mailbox to be sent via UPS or FedEx. The post office is not reliable, and teaming FedEx with the post office is/was a horrible idea! The PetFlow programs that ship FedEx are great, and I love the easy online shopping. But the non-perishables need another shipping method.

The honeymoon is over. This started out as a great service, but now I find them unresponsive to my requests to slow my deliveries down. The food quality is top notch, sometimes arrives dented (but not all the cans). They need to work on packaging issues. In fairness I have never bothered to address the dented cans w/ them. Altho right now I am not thrilled w/ the service. I would sign up again. I'm hoping its just a blip.

I am on a regular automatic reorder with Petflow and the timing of shipments is fine. The problem is every order without exception, the box is broken apart and the bag of dog food is exposed to damage. I order a lot online and have not had this problem with other companies, including other companies that I have ordered 30 pound bags of dog food from in the past.

Please package the dog treats in bubble wrap or crushed paper so that the canned dog food doesn't crush the dog treats. I spend extra money to buy natural treats with no preservatives or other harmful ingredients and you put them in the box next to the canned dog food. Whenever the shipper picks up the box and throws it down, the dog treats get crushed. Three bags of dog treats recently arrived and there is not one whole dog treat in any of the bags!! This defeats the whole purpose for using petflow, as I have to go out to the store to repurchase the items. Otherwise I think your service is awesome, but please think about the packaging of items prior to shipment. Thank you.