PetflowReviews of petflow.com

I called twice within a week and the product did not ship.

I live on a farm 20 miles from the nearest pet food store. I have 3 Field Trial labs and go through 2 30# bags of premium food every 5 weeks. A delivery service like yours would seem to be a great idea. But as the packages can not be wrapped in such a way as to protect from rain or snow, I can not use the service. Our driveway is gated and items must be left outside of gate when we are at work or whatever. I'm not willing to take the risk of having 60# of food get ruined. So, not for me.

I gave you my address and it has been 10 days and no sign of my package. I ran out of food and I ended up going to the store to purchase more, which is what I was trying to avoid and that is why I made an order at your store online. I don't even know where it is. I tracked the package and it says that the package was delivered to Phoenix, AZ, but what about my address??? I am very disappointed.

I made a large order before thanksgiving and still have not received it!

This is my second try with PetFlow, and my last. I placed my order, verified everything, including the color of the mud mat I was purchasing. When I received my order confirmation it was a different color. I contacted PetFlow immediately, the order had already been sent out. Customer service was not at all helpful and were rude when I called about the problem. I'm still waiting for this to be resolved, hopefully it'll happen soon. There has now been a PetFlow error on both my orders, so that's enough for me.

Last week I ordered 4 large bags of reduced calorie dog food along with two cases of canned dog food. I received the canned food but none of the dry (which I really needed for my three dogs). When I called your customer service number I was told that the bagged food would be delivered later in the week. Friday arrived and I still have not received the order. I called again (I believe I spoke to the same person both times) and after looking in to the issue, was told that PetFlow did not know where the order was or if I would get it. I informed your representative that if I did not get the order by the next day (Saturday) I would cancel the order and never do business with you again. Granted, the week included the Thanksgiving holiday. Adding to all of this I was without a computer (mine died and had to be replaced) so I had no way until Friday to try and track the delivery. Aside from that, when I did get my computer going, I got a tracking number and used what is referred to as a PHONE to contact FedEx. They informed me that the order was due for delivery that day (Friday). I explained what the situation was and they told me that there would be a stop put on the delivery (it was). I placed and order with Wag.com and they indicated on their site that I could get the order on Saturday (I did). Problem solved after much frustration that could have been avoided if your customer service department had knowledge of this antiquated thing called a PHONE to find out what was going on with an order.

This is the second time out of three orders that I've had to follow-up on my delinquent order, only to find out that it is being held at the distributor. There was no reason for the delay, and no one at Petflow, nor the distributor, apparently follows any kind of protocol to make sure that orders are actually filled, shipped or delayed. Had I not called, I believe my order would have just sat in a warehouse, indefinitely. I have other options for purchasing pet food, and will not use Petflow again.

Ordered Novox for my arthritic dog 11 days ago and still have not recieved it...went back to 1800-Petmeds...got it in 4 days without paying expedited shipping... won't be bothering with this site again