PetflowReviews of petflow.com

The case of Hill ID Digestive care was delivered damaged. When I opened the case three cans were blown and the rest had visual damage to each can. I called Pet Flow to advise and wanted to send the complete case back to them. They said prescription dog food cannot be returned. He representative for Pet Flow told me he would give me a credit for $10.00! I did not contact them back again when I noticed to seams on two cans were starting to separate Not very happy as this is not an inexpensive dog food..

Twice in the past week I have ordered cat food that was shown to be "in stock", only to get an email a few days later telling me that it wasn't available. That is very frustrating and quite annoying and doesn't make me want to order from them again.

My order was cancelled because my vet for some reason wouldn’t approve the prescription food request from Petflow and said I had to give Petflow the written prescription I have. I could not find a way in Petflow systems to upload the prescription form on their site. Frustrating because it’s a hard to find food In stock. Please make it easy to upload a prescription to your site so orders can be fulfilled promptly.

You guys really should say that you have products available for purchase if you literally don’t have any in stock…..

When I order it says you have product. A week later you say you don’t have it and cancel order. You need to change this. No for sure what is in stock. This has happened to me before. Non way to run a business. You don’t care about the customer. Doubt I will order with you sgain

Poor communication.

Never received the product, After a couple weeks the order was cancelled since the product was never available to begin with. Apparently, PetFlow has no idea what their inventory actually is. I was never actually charged for the product.

They kept messing my order up double charged and one of the phone operators was very aggravating