PetflowReviews of petflow.com

My order showed up only partially filled. I'm still waiting for the rest to show up. The website and prices are good but unfortunately the service is not yet up to promises.

I ordered prescription pet food along with moist and hard cat food. I received an email the next day stating the prescription food was on back order and should be in shortly. The next day I received an email that my order had shipped. I received the order of moist and hard cat food, but no prescription food. I waited a few days thinking it would ship separately. I never got a shipment. My husband called Petflow to find out where the prescription food was, they stated it is not available to them anymore. I stopped using this site a year prior because they never sent the prescription food and hoped their service was better at this time. Obviously they have not improved their website. The customer service rep stated they did not know why it was still on the website to purchase since they are not able to obtain it. I am very disappointed with the site and am not sure if I will ever use them again. Very frustrated with the fact that I can go to Petsmart and purchase the food, but the Petflow can not provide it. Not happy with the experience at all.

Purchase was easy, but never received a confirmation that item was shipped. A week went by and nothing so I checked the status by Shipping number and found that it said it had arrived a day prior. I live in an apartment and if there isn't a someone at the door for package acceptance, the package is taken to the office. After knowing that the package was probably at the office, learned that the office was closed for the Holidays/Weekend and had to go out and buy a small bag to last us till I could get this bag from the office. Too much hassle, savings wasn't worth it after I had to buy the little bag.

I received my dog food pretty quickly but after purchasing it I found the same (petcare Rx) food on another website for $25 less and it was a bag with 4 more lbs! I called your 1 800 number and the rep was very nice but explained there was nothing he could do and because your company's small you do not offer "price matching". Somewhat disappointing. I support small businesses but you have to be able to compete with these larger companies with competitive/better prices.

Notification as to shipments has been spotty at best. I was not notified of shipment interruptions. The pet food I use is hard to find without going to the vet and paying too much, so when a shipment doesn't come and I am not notified I have to change the food with tough ramifications to my pet.

I cant really rate somthing I have not recieved yet!

I love getting cat food cans delived to my door and I love the low price but my last two shipments contained damaged cans. Four in my last delivery, five in my previous delivery. In my last delivery the plasic wrap around the cans had torn so badly the cans were all lying haphazardly in the box. I wish there could be some kind of padding put around the cans so they don't get damaged during shipment. Some cans I received were so badly damaged, I almost couldn't open the cans. I did contact the company via email and they knew about the problem and said they were addressing it. Just hope it gets addressed soon.

I ordered some dog food from them and it didn't make home in time. I had to drive 2 hours to get some some food to get me by until I received the package. I understand that weather was bad up north and that it was close to Christmas too. So I will give them another shot, if the same thing happens again, then, for sure I won't do business with PetFlow.com. On the positive side, my dogs love when we play with the lazer pointer.