PetflowReviews of petflow.com

I have tried repeatedly to ask PetFlow, and to generate reviews asking a simple question. "Where are these treats from?" Not only will PF not answer me, they won't publish my inquiry in their review section because "it doesn't follow their protocols." So, people that are unaware, are feeding their dogs and cats treats from China, and we know the story there, right? If I'm wrong, why won't they print in the explanation of the item online what the origin is? Why won't they publish my inquiry and allow a dialogue to ensue. I'll bet I know why.

I obtained a prescription from my vet, placed an automatic shipment, and mailed in my prescription. System kept contacting my old vet in another state for a prescription even though it was marked as being "mailed in". My order was cancelled 3 separate times, weeks went by, and many frustrating phone calls were made before Pet Flow finally got it right. Shipment received. Time for second auto shipment...I only needed half the order, but the system wouldn't let me edit, and customer service couldn't edit. I was told to cancel the order, place a new auto shipment with prescription marked as "mailed in". Again, Pet Flow continued to contact my old vet for a prescription (which they already had from the first order) and eventually cancelled my order 2 separate times AGAIN. I am now out of pet food, fed up, and over it. I would rather drive the 1/2 hour to my vet and pay more money than call Pet Flow again. Worst company ever.

My experience with Petflow has been extremely unsatisfactory. Your online computer system & vet source are a joke. I will never do business with Petflow again and have advised my vet as such... They recommended Petflow to me several months ago.

I PLACED A VERY EXPENSIVE FIRST TIME ORDER WITH PETFLOW, 256.00, AND THE ITEMS BOTH STATED THEY WERE IN STOCK, THEN AFTER PLACING THE ORDER I GET CONFIRMATION THAT NEITHER OF THESE PRODUCTS WERE IN STOCK SO I HAD TO WAIT A WEEK AND A HALF TO GET THE ORDER AND I'M VERY DISPLEASED THEY WERE NOT UP FRONT WITH ME IN TELLING ME THIS. NOT A SMART WAY TO DO BUSINESS.

Still awaiting the merchandise, which is indeed late. Please ship asap and I will be happy to review.

I've used petflow in the past, but when I tried to return an item that was shipped to me by accident (due to an error on their website) they charged me shipping both ways, and didn't want to refund that amount. I spoke to two representatives while returning the item, and neither one mentioned anything about me having to pay shipping. I understand it's their policy, but why can't anyone make that clear when you're returning something? Just seems shady to me. I will never use this horrible company again. PS. Their competitors have better prices too. Shop around.

Cuts corners

I ordered the food last week. It has not arrived by Wednesday. I think it's a week. Too long. I still had to go to store to get food and waste my time chasing you and writing this negative feedback.