PetflowReviews of petflow.com

I ordered online as I am currently unable to drive with recent surgery. When I ordered the online process did not appear to go thru. No confirmation. I checked my email for a confirmation and none either. So I assumed a glitch and went thru the submit process again. This time no confirmation either. So at this point I went to another site to order my pet supplies. Got the confirmation and email received order note from competitor. Three days later I got a notice of order from petflow and also seen a debit for a slight different amount in my bank account. At this point I emailed them to inquire and cancel order. Between the 2 orders I thought did not go thru, they both did, and I had the 2 different amounts, as I had to go thru process again and ordered a little less ($5) one time. I was informed they were looking into matter, but one order was in warehouse, so might not be able to cancel. So basically I now have enough, food, litter and treats for 3+ months and spent over $300 total to make sure I had food for my cats this month. Not happy, as this is a lot of money for me at this time. Will not recommend or order again, as the online process has glitches and not confident order was processed.

Bad experience, and now I can't get them off mt email list.

I bought 2 cases of dog food. Merrick Grain Free Senior Medley. This food is very expensive. Two can were dented. Dented almost in half. Another can of dog food was bad. The can appeared fine. When I opened it there was loud pop and it smelled. The smell was so bad I almost got sick. I put it in a plastic bag and put it in the garage. The next day I opened my garage door and the entire garage smelled. Now, this was expensive dog food, I lost 3 cans of it. What did it save me? Very disappointed but thankful that the one can was so bad I could not give it to my dog or she would have been very sick.

I attempted to purchase some dog food. The site was very clumsy to use, very user unfriendly. The site required me to enter way too much data , including stuff about my veterinarian , even though my purchase was not for a prescription product. Two days later I received an email stating that my order was being held up because my vet had not responded to their request for approval (!). I called customer service for the site and asked that my order be cancelled. I was told the order would be cancelled right then and I had not yet been billed for the product . The next day the order arrived at my door. Go figure... After this experience I would never use this site again.

Because PetFlow does not offer email contact options, I wrote to the Twitter and Facebook pages for PetFlow. I received zero responses. I wrote the following to PetFlow (via FB & Twitter): Would PetFlow please cancel my standing order items? The site will permit me to ADD to my standing order, but not CANCEL the order myself. I can not locate an email address on the PetFlow website. I would appreciate your help as I'm not operating a cat chow storage bunker. : ) Thanks!

My first time ever ordering through Petflow.com was a terrible experience. When I ordered online and entered a promotion/discount code, I made sure I had purchased the correct amount of merchandise to receive the discount, as well as the free shipping. I went through the website and entered my credit card and submitted my order. However, after I received an email receipt from them, the total amount I paid was now a different amount, and much higher. They did not honor my discount/promotion code I had entered. When I called Petflow's customer service and explained the mistake, he was rude and put the blame on me. He said that I had to set-up an auto-delivery to receive the discount. If that was the case, I did not know at the time. I explained that no pop-up window or warning was given to me through Petflow's online ordering pages to indicate this or notify me. It was deceptive and they allowed me to submit my credit card and then take away the discount without me having any indication I could not receive it. I asked the customer service to rectify this and he was disgruntled. He said all he could do was give me 10% off my next order or I could return it all, once I received the order. I told him there would be no further orders from me at Petflow with this kind of deception. He threatened me that he would review the tapes of our conversation to prove he was right. What a terrible way of conducting business.

Delivered wrong food

I thought I was buying a box of k9-advantix ll It was only one application which makes it no sale at all. Should place one tube and not a box of 4 for the listing. Won't do business with this company again.