PetflowReviews of petflow.com

I purchased Large Breed Heart Guard medication for my dogs, a year supply. I also had a standing order for monthly deliveries of Blue Buffalo dog food. I received my $170 of heart guard and when I opened the box I was IMMEDIATELY swarmed with ants. HUNDREDS of ants.. I had to jump out of my car and dump the box on the side of the road.. then wait 20 minutes for them to clear out.. there were even dead squished ants in the folds of the invoice. While the order was fulfilled by vetsource the purchase was made through petflow. I sent them a detailed email with photos of the ant infestation and their reply was oh.. bummer, here, have a $10 credit. I called them and asked to speak with a supervisor. No supervisor returned my calls. I got in touch with vetsource directly and they immediately offered to ship a replacement.. I received the replacement today but have had to fumigate my vehicle and the area around my garage where the box was placed over night. These ants are VERY aggressive and reproducing like crazy.. the inside of the box was FULL of their eggs. Someone from petflow called today to ask how they could get a return label to me. The customer service person that called acted like he didn't give a damn about my experience, when I mentioned I wouldn't be ordering any more dog food from them he was like .. sure, ok, that's fine. They acted like I infested the package myself.. HORRIBLE customer service.. for a HORRIBLE experience of having hundreds of ants crawling out of their package and up my arms and all over my vehicle.

What is Trustpilot? I gave you 1 star because I never heard of you, but I think the website Petflow is excellent and I definitely plan to buy more items, especially, Blue Buffalo and its cat and dog treats because my 2 cats and little girl mini dachshund just love love love their treats.

I have dry dog food shipped every 3 wks which I count on to feed 6 dogs. I was getting low so I went on line to check the status of my order. which was marked shipped. When it still had not arrived 3 days later and the tracking status had not changed I called Petflow to find out my order had never left the warehouse. I had to make a 20 mile trip and pay an additional $15 to get a bag food.

I've been a customer for years and will seek other vendors to supply me with prescription cat food and cat litter. If I make an online order, I get an almost immediate phone call from a customer service rep trying to upsell me to PetFlow's regular delivery deal. I keep telling them, each time they call, it does not work for me because my cat is older and has an unpredictable appetite. Recently, I had asked PetFlow to rush my order of prescription food. The rep on the phone was clueless, said they had no control over the matter. I asked if I could drive to the warehouse to pick up the food rather than wait for delivery. Couldn't answer. I asked for a manager or supervisor. None available. 30-minutes later, I got a snarky voice mail from a supervisor saying there was nothing PetFlow could do because prescription cat food comes from another company. (Apparently that company does not have a contact name or number for customers who need such info.) I've had issues with the shipping department tossing 20-pound bags of cat litter into boxes with no cushioning, having them arrive broken and spilling litter all over. I've complained about this and the problem recurs. The apologies are given but the service problems persist. Oh, and after every order, I'm asked to rate them on their performance.

I received my order and the box stunk before I even opened it. When I opened it one of the bully braids was almost disintegrated in the package and it was full of bugs. I immediately contacted customer service and they replaced the order a week later. I very carefully inspected the replacement order and it was fine but the entire first box was thrown in the trash. Definitely a problem with their supplier and warehouse workers.

The last was to be free.

The online company I usually buy dog food from was out of the brand I wanted, so I tried Pet Flow. I placed a large order, which was accepted and processed. Shortly after, I was notified that the food I ordered wasn't available at the closest facility so they placed my order with a facility in Ohio. It took about two weeks for me to get the shipment. That's totally unacceptable. The thing that irritates me the most isn't so much the amount of time it took, although that's pretty bad. Instead of telling me up front that the food I ordered was out of stock and would take longer to receive, so I could perhaps not continue with the order, they waited until after I finished ordering and paying to tell me it would be a while until I received the order. I will never purchase from Pet Flow again and would never recommend them to anyone.

Ordered Royal Canin dog food. PetFlow couldn't "reach" my vet to authorize the prescription! Vet has been in business for about 20 years!!!! I have cancelled and will handle myself in future. Poor puppy would starve if not for me.