PetflowReviews of petflow.com

Items not as advertised even after calling customer service described the wrong item. Picture not correct either that was sent. Took way longer than expected. Not likely to recommend or order again.

When I ordered they knew they were out of stock. I called, asked questions and didn’t get a direct answer.

When the package came everything was so jammed in there that the Stella and Chewy patties were crushed. I purchased 3 bags of the Stella and each bag had broken pieces in there.

Ordered prescription food and insulin syringes for my diabetic cat. Syringes came a few days later the 3 bags of prescription food did not. After 10 days with no update I called customer service just to find out the food was out of stock. I was never notified that it was out of stock and that part of my order would be canceled and refunded. At this point, 10 days later, my cat was completely out of food. Luckily my vet had a bag so I could feed my diabetic cat. I have not yet recieved any money back to the credit card I used to purchase the food.

Frustrated with the lack of customer service regarding my cat food order. Our Vet's office personally called to O.K. a prescription diet for our cat as we could not find it anywhere and we were running out. We did not get any official notification that you ended up being out of this product until 8 days later. We should have been notified immediately. I Will not use you in the future. Communication is key.

I successfully ordered Prescription Hills M/D through you and later you told me you were out of stock. You should have known you were out of stock before allowing me to order.

I ordered a large pet carrier and was sent a small. I did contact customer service and they are suppose to send a large. That was a week ago so I am still waiting

This was my first time purchasing from this company. I attempted to purchase 6 items. Of the 6 items that I ordered, I only received 2. Those 4 items that I did not receive, 3 were charged to my credit card and then I was notified after the fact that these items were out of stock and that my credit card would be refunded. This is not the way to treat a customer. Pull the product(s) first, then bill the credit card. Not the other way around.