PetflowReviews of petflow.com

Response from PetflowNov 5, 2025

Thank you for the feedback. We’re glad your order arrived smoothly but sorry to hear our pricing didn’t meet your expectations. We’ve recently had to adjust some prices due to increased operational costs, but we always strive to keep them as competitive as possible while maintaining fast, reliable delivery and excellent service.

Response from PetflowNov 5, 2025

We’re glad to hear the ordering process was easy, but we’re sorry to learn about the delay and disappointment with pricing and shipping costs. We recently updated our shipping policy and pricing due to increased operational costs, but we understand how frustrating that can be. Your feedback helps us improve, and we’ll continue working to make our service as reliable and affordable as possible.

Response from PetflowNov 5, 2025

We’re glad to hear you were happy with PetFlow’s service but so sorry about the delivery experience. That’s definitely not how your package should have been handled. We’ll be sure to share your feedback with our shipping partner to help prevent this from happening again. Thank you for taking the time to let us know.

Response from PetflowNov 5, 2025

Thank you for sharing your feedback. We’re glad to hear your order arrived quickly and safely. We understand how important flexibility is for smaller pets, and we’re always looking for ways to make our auto-ship program work better for all customers. We’ve shared your comments with our team to explore more customizable delivery options in the future.

Response from PetflowNov 12, 2025

We understand how frustrating price changes can be. Our pricing was recently updated due to increased operational costs, but we always strive to keep things as affordable as possible. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future.

Response from PetflowNov 12, 2025

We understand how frustrating price changes can be and truly appreciate you sharing your feedback. Operational costs have increased recently, but we’re always looking for ways to keep prices fair and competitive.

Response from PetflowNov 12, 2025

We’re sorry to hear your recent orders haven’t arrived on time and that items were out of stock. That’s never the experience we want for our customers, and your feedback has been shared with our operations team so we can improve product availability and delivery consistency.

Response from PetflowNov 12, 2025

We’re truly sorry for your disappointment and understand how frustrating these changes have been. Cost increases have affected both product pricing and discount structures, and we’re actively working to improve our site and overall experience to make things easier and more rewarding moving forward. We value your feedback and appreciate the time you’ve spent sharing your thoughts with us.