PetflowReviews of petflow.com

Response from PetflowNov 5, 2025

Thank you for your feedback. We understand your frustration about the changes. We recently updated our pricing and removed the auto-ship discount due to increased operational costs, but we’re continuing to look for ways to bring added value to our customers. We appreciate your honesty and hope you’ll consider giving us another try in the future.

Response from PetflowNov 12, 2025

We’re very sorry for the trouble you’ve had with your recent orders. That’s definitely not the experience we want for our customers. Please reach out to our support team directly so we can review your account, ensure your refund is processed, and make things right.

Response from PetflowNov 12, 2025

We completely understand your frustration with recent price changes. We know how quickly costs can add up and truly appreciate that you’ve been a loyal customer. Your feedback has been shared with our leadership team as we continue reviewing pricing and communication to make sure updates are clearer in the future.

Response from PetflowNov 12, 2025

We completely understand your frustration and are so sorry for the disappointment. We know how upsetting pricing changes and communication shifts can be, especially after being with us for so long. We’ve shared your feedback with our leadership team so we can continue refining how we communicate updates and support our customers more effectively.

Response from PetflowNov 12, 2025

We’re sorry for the frustration caused by these recent changes. We understand how disappointing it is to lose a familiar discount and not be able to connect by phone. We’ve shared your feedback with our leadership team as we continue to look at ways to make our service experience more accessible and transparent.

Response from PetflowJul 22, 2026

We are sorry to hear this has been a frustrating experience, especially when you are managing prescription food for an older pet. We understand how important it is to have a reliable and affordable source for that. Like many businesses, we have faced rising operating costs and have done our best to balance that while continuing to serve our customers. We genuinely appreciate your feedback and will be sharing it with our team. If you have any questions about your prescription or account, please do not hesitate to reach out via chat, text, or email and we will do our best to help.

Response from PetflowJul 22, 2026

Fast delivery, flexible scheduling, and great prices on your parrot's food. That is everything we want every pet parent to experience! We are so glad autoship has been working so well for you and your bird. Thank you for choosing Petflow!

Response from PetflowNov 12, 2025

We’re glad to hear that our team member treated you kindly but truly sorry the resolution process wasn’t handled smoothly. We appreciate you taking the time to share these details, your feedback helps us identify where our communication can be clearer and follow-through stronger.