PetflowReviews of petflow.com

had problem with order not received talked to customer service several times never responded,,then latest order was wrong, called again several times no call backs.......

offers to send mail do not validate , and I spend 2 times when you send mail and offers to buy them and ultimately not make them valid , purchase and then disappear argue that they have inventory that canceled the purchase I do not understand why do deals but fulfilled in the given case is not the thing to do competency if true. roberto oviedo

I order Rx dog food from you. Although assuring me you had the right address you sent my dog's food to the wrong address 2 weeks ago and have not confirmed that a replacement is being sent. I will not be working with you again and I wish for you to please discontinue my service asap.

I asked for 9-lives Tender Slices with Real Chicken & Gravy and received 9-lives Chicken & Tuna. I returned the 4 cases that I ordered and re-ordered the item that I originally ordered and guess what - they sent the wrong item once again. I then told them to take back the 4 cases again and give me a refund. I will never use Pet Flow ever again. Apparently, the employees they have in their Warehouse can either not read or are in such a hurry that they don't pay attention to what they are doing.

I ordered Advantix for a medium dog and got small. I called customer service and they sent me the correct order, but I did have to take the small box to FedEx to send back.

After filling out and submitting the vet info for a prescription cat food, I received the typical "thank you for your order...", with the shipping company info, etc.. I waited a couple days then checked to see if it had been processed. Their website showed that the product had been shipped. After a week, I still had not received the order, so I checked their website again: product delivered. Hmmm.....nope. So I call Petflow to inquire and am told that my order has been cancelled. Why? Because they couldn't reach my vet.....which is odd since they are open six days a week! So, no contact with me, no notice that there was a problem, no product received..... Oh, except the email asking me to rate my experience. I give it one star for "crappy!"

my first order was never delivered. When I called I was told they cancelled my order for some reason and I was never notified. When I complained all they did was replace my order. My order was needed over a week ago and now I still have another week to wait.

Slow shipping. didn't receive tracking number until I called and then they said they couldn't find it.