PetflowReviews of petflow.com

I ordered $250 worth of items on 6/26, a full 2 weeks before I was to leave on an international trip so my catsitter would have plenty of food and litter. Originally, when I checked the shipping, the tracker said originally that the items would arrive on 7/2. Great. Plenty of leeway before my trip. When they did not, I checked the tracking number again. The date had disappeared. When I contacted PetFlow, I was told that the items would "arrive today." They did not. I checked with PetFlow the next day, and was again told the items would "arrive today." They did not. It is 7/8 today. I tried to contact customer service three times since then and have had no response. I have to rush out the night before my flight to spend an extra $250 (that I wasn't planning on right before a long trip) at the pet store, and I'm very concerned they won't have enough of the food my cats eat. Bad customer service, bad systems, bad shipping, bad everything. Avoid at all costs.

I have used many pet food sites for my older dogs vet prescription diet with no hassle and lightning fast shipping speeds. I had a discount coupon for Petflow so figured I would give it a try. I made a dumb mistake - definitely not worth the little bit of savings and I won't make that mistake again with Petflow. Order has been stuck on "shipping" for 2 1/2 days now and when I called customer service, they have no way to tell me at what status of shipping my dog's food is. Hearing "it should ship today or tomorrow" isn't really pinpoint accuracy and so basically the $90.00 order is in limbo somewhere, but should arrive someday I'm guessing. Anyhow.....not a great site or service - much better out there. I'll gladly pay more for the same product for the security of knowing my dog is getting his food on time.....

I am really disappointed I ran out of Fromm puppy for my litter of puppies I ordered the food from Petflow in plenty of time had to run into town and buy a bag my order was processed again today July 6th I only received a $5.39 credit feel I should be compensated for the running I had to do besides when I called Petflow a girl told me there was no information on where the order was no tracking number from Fedex she said she would call me back to let me know when I would be receiving it and she never called me back so I had to call back a second time and this time I was told my order would have to be repeated. and the guy hung up on me, I am debating whether I want to continue to order from Petflow Debbie Miller

money wasted and had to borow from a neighbor for my baby's food. no returns and a "very sorry your dog didnt like it" never again will i order food from this serivce. which, by the way was fast..........!!!!!

please contact me so we can resolve this issue

We signed up for auto-ship orders. First two shipments were okay. Now, however, our third shipment was shipped from a warehouse that's 5 days away from us. We received a notice by email after it was shipped that they had run out of the items from a warehouse that is 2 days away. Then there is a holiday weekend so we will get our order around 11 days after the credit card was charged. At this point we have been charged $ 60 a week ago and we will run out of dog food before more arrives. We feel it was very poor planning on their part not to have the items in stock from a closer warehouse, they have had our order on file for the past 3 months. Then they let us know after the fact, without any consideration for how long it will take to arrive. Screws up the whole idea of a way to get more food in a timely manner.. May be okay for one time purchases but stay away from their auto-ship offers!!!!

I am very disappointed with pet flows customer service. I placed my first order with the company and eagerly word for its arrival. I got a shipment notice and waited and waited and matching came. I checked tracking information to find that it was "delivered" to the front door.. The problem?? I live in an apartment building with over 100 units and they left it at the front door instead of walking up to my door like EVERY OTHER DELIVERY SERVIFE would do. I emailed with my problem and it has now been nearly a week with no resolution and my cats ran out of food Monday. I had to buy more food from another vendor so they wouldn't starve. I consistently emailed asking for a solution-- food or a refund would suffice-- and have gotten nothing but a runaround. I do NOT recommend Pet Flow.

I am not impressed with Petflow. I placed an order. I waited over a week and heard nothing. I checked the website and it stated my package had been shipped. Still nothing. I called customer service and was told that due to the increase of fraudulent activity on their website my order was cancelled. They said they sent an email letting me know and I searched my email and spam folder and it doesn't exist. They lied to me.. cancelled my order for no logical reason and I had to call to demand my product be sent. I don't think it had anything to do with their website fraud issues at all... I believe it is due to the fact that I was using a big discount code that they did not want to honor. if it is fraud issues that gives more reason not to want to shop there.... I'll think twice before trusting them again.