PetflowReviews of petflow.com

The shipping was quick and responses are fast. They send an invoice and showed to discounts and refuse to honor both of them Will never use again.

I will go back to using Pet Food Direct because of the lousy return policy of PetFlow. I have a case of unopened cat food that is a prescription food but my cats won't eat it. I had that happen with Pet Food Direct and there was no problem returning it but Pet Flow doesn't allow it because of (?) Federal or State or some garbage excuse. I tried to discuss it with a representative and he kind of said not to "bother" with it. Very shady return policy and very shady customer service.

I cannot be more disappointed/upset with PetFlow's service. My cat suffers from renal failure. Because of the poor condition of his kidneys and allergies to grains he is prescribed Royal Canin LP modified food. Because my Vet is an hour from my home I decided to sign up for automatic delivery of the food. I always keep an extra 3 cans aside for emergencies. Unfortunately Petflow did not deliver my cat's food on time and we ran out. I called Petflow THREE times and the only response I got was there is a problem with with their outsourced prescription company Pet Source (they NEVER called me to say the order was delayed). Petflow never let me speak to a manager and did NOT try to make other arrangements to get my prescription to me. I called my Vet who said she OK'd the prescription 2 weeks earlier. My cat went without his prescription until my Vet was able to make arrangements with the PetSmart store that was able to give me a few more cans. The reason I signed up for automatic delivery was so I did not have this hassle each month. Petflow needs to realize a prescription needs to treated much more carefully than a regular food or or a toy order. A pets health is at stake when a prescription is involved!!!!!! Petflow has still not delivered my order and it is SIX days LATE!!!!!!!!!!!!!!!! P.S. I was also told I would receive a $10 discount for my troubles and never did!!!!!

I received an email on Monday the 29th telling me my food order had shipped. After checking the shipping status daily with no postings, I figured they had lost my order. The following Tuesday the 7th I decided to check one last time. The Fed ex web site said that "shipping information" was sent on the 29th but the package was not actually shipped until the 6th (1 week after I got the email telling me it had shipped) I finally received my package on the 9th. Had is actually shipped on the 29th I would have received it on the 2nd. Take this into account when ordering food.

I ordered and received dog food that was two weeks away from it's expiration date . Not good !

I ordered a single item and selected normal shipping. That was 16 days ago. Tracking the item shows that it is set to be delivered in 2 weeks. If I would have known it was going to take this long, I would have spent the extra $2 and ordered from a different site. I have not experienced such slow shipping EVER. I have also been overwhelmed with emails trying to entice me to buy from the site again. I will not order from this website again.

I cancelled my autoship because they could not get my order to me on time.. Then I decided to do a one time order of dog treats and they same issue came up.. I placed my order and still do not have it 11 days later.. I am definitely NOT a satisfied customer.

I tried to find out what the shipping speed / cost was before I finalized order but somehow when I went through paypal the order just processed before I could make an informed decision. Oh well, the kitty shirt I order was pretty much as advertised if a little slow on shipping. After ordering with them I was blitzkrieged with spam. Had to create a filter to send their emails to trash. Not a good online experience overall.