PetflowReviews of petflow.com

I ordered PureVita food for my puppy. Order process was easy and I received in a timely fashion. However, the food I received had an expiration date of 2 days after I received it. I called to request new food to be sent to me. It was unavailable, so I asked for my money back . However, I still had to pay for the shipping because I had added treats that were $3.99. Shipping price is the same for all orders. Just thought for the inconvenience, that perhaps, the shipping fee would have been waived. I will not be using this service again.

I like the idea of auto ship- I selected once a month-to try different dog food (Abby-lab mix) is a picky eater- but however- I wanted to select different food once a month- I couldn't figure out how change my options- maybe I wanted to try something different every other month....I got frustrated- and made me want to cancel the whole thing. I had to email them and ask them for help- emailed me very next day (which was great) ask them how to change the food if I wanted to- and I had to email them back with what I wanted to change- .like I said, I may want to change the food every month-or every other month on auto ship- and I want the option to decide every month what I want to change- my dear Abby has allergies- and not every food I order will agree with her. Please help me- I really like the idea of auto ship-but I also want the control and freedom to change the food every month-or every other month- OR even adding items. On my own-without email someone of my choices- and they make the changes for me-because next month- I may decide on a different food-and will have to go through the emailing process all over again-about changes. I may cancel the auto-ship all together- and perhaps find a pet-auto ship site that will allow me to have that freedom. I do like Pet-flows choices of high quality food and treats- but I like the freedom to shop-browse and chose on my own with auto ship items-without evolving a 3rd party...love u petflow and your site-but I need more elbow room---and please-please make it easy-Abby keeps me on my toes with her PICKY eating habits-and allergies

Came across this site after same product went up from $14.00 to $29 on Amazon. What brought me to purchase was pricing with a coupon. However, at checkout, they wouldn't honor coupon unless I set up for a reoccurring delivery. Ridiculous. I did decide to order, however I decreased the amount I was spending due to this issue. Shipping speed was also reason it knocked down another star. Twice as long as Amazon.

I like to order pet needs like food on a monthly basis. It's like a no think no forget plan. Unfortunately the food is more expensive than my local petsmart sales which it always seems like my brand is on sale plus I earn $5 coupons almost monthly due to the amount I spend there making my food cheaper and my loyalty stronger and leaving the convince of mail order as not an option.

I bought a Deal on one of the social shopping sites and was eager to use it once I was running low on dog food. Initially, I was unable to find the brand of dog food I was looking for (Merrick) . It seemed odd that the site would have some lines of the brand and not others. After more searching I found it by flavor and after that it was smooth sailing. Delivery was super fast and ease of ordering now that I know where to look is good. Definitely room to improve on their search features, but the minor inconvenience was worth the 2-3 day delivery.

I was pleased to see that I could afford to get my dogs' food delivered to our home. However, it looked as though they marked the item for shipping (which provided an ETA) nearly immediately. Sounds great, but the issue was that the package wasn't actually handed off to FedEx until the very day it was stated to arrive. This made tracking & being home to receive the delivery a challenge & quite annoying. I'm a first time buyer through this site & do not know if I will be purchasing again.

I purchased a groupon like deal for petflow and the idea seemed so convenient and novel. The only problem is their UI for their website doesn't really provide for an easy shopping experience and they take too long to shop. Over all it was nice that they had all the brands I usually shop from, but I'm not sure if there's an advantage to shopping with them online again vs just picking it up in the store.

Ordered for the first time. Received a bag of dry food within a week. Unfortunately, the food was already past the expiration date on the bag when it arrived. Called to complain and was promised a replacement bag immediately. PetFlow apologized and promised to check their warehouse supplies. Received replacement in about six days.