PetflowReviews of petflow.com

Didn't like their deceptive advertising, and constant junk emailings.

Ordered Tick and Flea preventative for the dogs. Got order confirmation immediately. After one week I called up to see where the order was. I was told that a security algorithm had said my paypal payment may be fraudulent so they canceled the order, not bothering to tell me. Meanwhile I ran past the deadline for application on the dogs. I ordered from 1-800 PetMeds using paypal and received in two days

The discovery that the dog food I order was out of stock came only after my credit card had been charged on 8/28/2015. I am still waiting for the reimbursement ON 9/5/2015. I have emailed and received no response. UNACCEPTABLE

I have never seen a company so fully and "in your face," disregard your privacy. What I am about to say is fact and can be proven in their website: they share your information ALL at the drop of the hat. They do it for profit and with no respect to you. In their Privacy Policy found at the bottom of their site. See section 2 line iii; Personal Information You Provide Us. For the purposes of this Privacy Policy, “Personal Information” is any information that identifies you, would enable someone to contact you, or that describes your relationship with Petflow. Personal Information includes, but is not limited to, credit card information that you provide to us in order to conduct a transaction via the Site. We collect and store Personal Information when you register to use our Site, ask a question, complete a form, conduct a transaction, or send us an email. While you are not required to submit any information to our Site, if you do not provide the requested information, you may not be able to access or use some of the features and functions of our Site and we may not be able to provide you with certain services. See section 4 line ii: Advertisers: We may aggregate Personal Information with Personal Information of other users of the site, and disclose such information in a non-personally, or personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. In these situations, we may disclose to these entities any information that could be used to identify you personally. From the second I submitted my only order, my information was already shared to another company that I did not allow or was forewarned. This company told me they received my information. Now PetFlow might say that company but at the end of the day, there is no proof and I never authorized it. Considering all the hacks of this information, I don't need an ignorant company storing or sharing my personal information (credit card information) to ANYONE!! Now you may say this is common. It is NOT. Check many of their competitors sites. They do not share your information with ANYONE!! They don't even provide you with an opt-out option. If you shop there, you might as well paint this information on every billboard in the world. Look past the pricing of products and think about your long term safety.

I placed an order for my dogs food about 5 days before she was going to run out. After almost two weeks without food, I checked the status of the order only to find out that they didn't have it in stock, but they never notified me either. On top of all their BS, they still charged my card and let my dog almost starve (Thank goodness for CHEWY.COM). Now I have to fight the charges for something I never received. This isn't like clothes shopping online, this is a living creature, have a little respect and notify customers of order cancellations before it's too late.

Received 2 bags of Purina One and both were infested with black bugs, worms and some odd webbing which I assume was from the worms. Luckily I had the availability to get some food from a local store and wasn't in a situation where I didn't have food for my dogs. Needless to say it makes me wonder how old that food was and how the feed is being stored. I will not be re-ordering from Petflow.

I ordered two cases of dog food, 24 cans total. ALL 24 cans were dented. That is unacceptable. I've ordered from other online retailers and never had this problem before.

I will never order from PetFlow again! I purchased medicine to repel & kill fleas, ticks and mosquitoes from my 3 dogs from them for the first time. I live in a part of the country where Mosquitos and ticks carry diseases so it is imperative that my dogs are protected at all times. First of all, their orders take a long time to ship and deliver. I finally received the medicine a week later...only to receive an empty box!! The bag did not have any holes in it...so it is obvious that my order was never placed in the bag. I called back to tell customer service, and asked them to overnight a replacement to me...and they cannot overnight things. I cannot let my dogs go without protection for that long so I asked them to refund my credit card payment. I will never buy from them again...the price they offered was too good to be true.