PetflowReviews of petflow.com

Placed my first order with autoship added. Received a tracking number and it did not show on FEDEX. After 3 days I called and was told that the food was on back order. Why did I get shipping information if it had not shipped and furthermore why did I have to call to be told it was delayed. Customer Service was friendly - but had no answer other then I am sorry. Now I have been trying to change the dry food autoship and it keeps defaulting to the wrong food. Plan to cancel autoship because I do not like how cumbersome it is to make a change. Also, do not like having to track down an order either. Good prices and nice folks...but shipping and communication falls very short.

I missed the part of 12 oz for .99 cents. That was my fault, but then when I went to cancel

I was not as impressed as I thought I would be. Glad I didnt pay full price for my box.

I loved the special that you ran and the prices and availability was great. Shipping was a little high for a smaller order like mine and shipping was stated as 2-5 days. It has been 12 days and I still do not have my products. Really hope they arrive today.

Fast service , good prices, but sent the wrong dog food.

I thought the SPOILED ROTTEN boxes should be more "customized". Small dogs and breeds can't handle large items. Any rawhide product is scary for small dogs.

This site has low prices and sale items are a bargain, however, shipping from the East Coast to the West Coast took 5 days. Due to the long length of shipping time, I may only order if I do not need the items immediately. Everything was packaged well.

I had a discount coupon and that's the only reason I tried this site over competitor pet food sites I've used before. But even with that discount, I still got hit with higher shipping charges and the starting price of the dog food I buy was higher as well. The product shipped fairly quickly, but again, I've had quicker shipping with other sites. Overall, I had no problems so I can't say anything bad. All I can say is I've had better experiences ordering from other pet food sites.