PetflowReviews of petflow.com

My order has not been received. I tried phoning, but only get a long list of advertisements. I tried e mailing, but it won't accept my password. My first order came promptly. What is wrong?

I cancelled my order after learning that I was NOT able to use their promotional discount because I did not sign up for recurring orders. That is false advertisement in my opinion as it discounts it online, then removes the discount if you do not choose recurring orders.

I did not get anything from you as you did not have my product it was back ordered than I got an email telling me it had been replaced with something different. So therefore I did not receive anything from you and did not want your replacement product. Sad that you replace a good product than expect me to just feed my cats something different just like that. Very unhappy at this time.

When ordering they offered a coupon,but when I used it and hit submit it jumped back to the original price.When I contacted them I got no satisfaction. Then when it was delivered it was left at the top of my steps IN THE RAIN even though I have a covered porch.When I told them they said they would send out another shipment but I have yet to see it. So I guess I donated $78.00 to them. I have told everyone I know how they ripped me off and not to use them EVER !!!!!

They approved my order, sent a confirmation, and then, as I found out from my pet sitter while out of town, the shipment of food I ordered never arrived, 10 days after the order was supposed to be shipped. I sent a request asking what happened to the order and after a couple days, I got a rude reply saying the order was canceled due to a concern of fraud since I had just moved and was using a new shipping address. No one ever called or emailed me to ask me about the address, no one notified me the shipment was canceled so I would know to make other arrangements, and no one at customer service so much as took 1 ounce of responsibility for the incident. Their customer service is uncommunicative, there is no continuity of service, responses are slow and offer no helpful information, and the content is defensive at best and unfriendly and rude at worst. This company put my pet's health and safety at risk by their negligence. I would not recommend that anyone shop from them.

Not wanting to bother with going to the store, I ordered on petflow for a comparable price for my dog food (saves me about $4-5 per 30lb bag). Immediately after placing my order, I receive a SALES call from petflow, trying to get me to signup for an automatic delivery option, which I politely decline, advising that I had just clicked "no" for that seconds earlier. The woman continues to sell me on it at which point I say cancel my order. But, she cant, she says. So, I call and ask for my order to be cancelled and tell them this story. Then, weeks later, I get this email asking me to rate my purchase - hence, this post.

They said it would be 3 to five days and I counted on them. was 8 days to delivery.

Worst online purchase experience ever. Took multiple calls to correct their errors which only resulted in more errors on their part. Slow Slow SLOW shipping. NO MANAGERS to speak to. Customer service reps have no authority, solutions or expertise. NO follow-up to request to have manager contact me. No follow-up to email complaint. LONG wait times on phone to even get a person. Save your time and the headache and go elsewhere.