PetflowReviews of petflow.com

I normally don’t write reviews but I hope employees are retrained after seeing this. I hadn’t ever been on your website or heard of the company. But my 4 year old fell in love with a puppy from a girl I know in Utah. After adopting the puppy we asked what food she was already on so we didn’t feed her something different and upset her tummy, she was only 5 lbs at 9 weeks, she was the runt. After searching all my local stores in Florida I couldn’t find the brand, so when I googled it, your website popped up. Before ordering my husband called the customer service number because we didn’t know if the food would get here in time and if not, we would order from another website that had cheaper pricing and free faster shipping. The representative assured us that the Florida warehouse had it in stock so it would actually come earlier than needed. I ordered a bag of the food and a chew toy. 2 days later I received an email that the toy was not coming, out of stock. After 3 days passed I called the number and I was told it was coming from New Jersey and hadn’t even shipped from that warehouse yet. So I was in a panic because I didn’t want to make this puppy sick and give her new food. The girl I spoke with didn’t even apologize for the misinformation or offer to speed up the shipping or anything. Luckily I was able to pay the breeder money to overnight me some food from her bag up in Utah. If I didn’t need to keep her on this food until we see the vet Friday to ask if I can switch her I would have sent this back. I will not be ordering from your site again. Very disappointed with the lack of customer service.

I’m a little disappointed with Petflow. I ordered dog food on June 3rd, maiming because you said it was in stock. Then a few days later I get an email saying that your local location was out of stock and you had to get it from another location and it was now going to be delayed an additional 4-5 days. It is now June 14th and I still don’t have the dog food. It’s supposed to be delivered today but, we’ll see.

Items not in stock as advertised

I started an auto ship program with this company because cat food was running scarce in the grocery store. Unfortunately, even this company can't keep it in stock, either.

Your website said you had the prescription cat food I needed. I bothered my vet for the prescription order. Your company said the order was being filled. Then I’m told that it is out of stock. How does this happen?

Customer service was not friendly! They charged and shipped me two bags of my dogs food when I only purchased one. When I called back to dispute the charge they were not very helpful and kept insisting that I bring the super heavy bag to FedEx for return.

After reading many reviews I cancelled my order before it was shipped. Many people stated they could not cancel their auto ship and were't happy with the delivery. Since I don't know this company and didn't know their reputation, I cancelled and ordered from Chewy. Now I can't get off their email list. Message after message. DON'T SHOP HERE!

Only cools for 15 minutes at best - not worth it, I should have invested more money and got a better product