PetflowReviews of petflow.com

Never received my order. Contacted customer service and never heard back.

I've experienced this 2-3 times already, packages were put in shrubs about 10 yards away from my door for at least two nights cuz i couldn't find the packages. when i found out the latest package, it's in bushes again, full of ants, i had to scatter all the food cans to clean the ants one by one, unfortunately some of the plastic packages are leaking and with maggots in the cat food. very disappointed, why can the deliver placed the package on my doorstep just like any other delivery!!? Petflow is the only one that i HAVE TO LOOK FOR MY PACKAGE more than once.

They care more about their shipping times than customer service. If they dont have an item you ordered, they just remove it, charge you and move on. No option to cancle, even if you call them within an hour of being told the item is out.

I ordered the item and waited 4 days. I got no messages or nonthing. then I called to find out my order was never filled because Pet Flow couldn't fill the order. I do not know why they could not fill the order and I went somewhere else to get what I needed.

My order was cancelled and I wasn't even notified.

ordered two cases of canned dog food, order arrived with multiple cans damaged, product was not properly packed for shipping - it is a big deal to properly pack canned goods for shipment and must be done correctly if one is in the online / shipping business. My future business will be with a local retailer where I can carry the product home myself.

It took too long for my order to get shipped and in the end it was shipped to the wrong shipping address. The package had been sent to my billing address in New York which is different from my shipping address in Vermont. This is not the first time I buy dog food from PetFlow but the first time the company did it all so wrong. Now my dog has no food I needed and expected to come in time I needed.

Way too many products on back order.