PetflowReviews of petflow.com

I have ordered Hills Rx Diet, wet food for cats at least 2 times. On subsequent attempts, screen would not advance so I was unable to place order. After the first unsuccessful attempt, I called and was told by the representative that Safari was not accepted...that I would have to use Internet Explorer. What’s up with that?! I do not have, nor do I want a server other than Safari. Also, the rep could not accept a phone order. WHAT’S GOING ON?! Thank you!

I ordered a carton of Red Barn bully sticks. When I opened them they were covered in bugs and I ran the carton outside and threw them all away. I made many attempts to phone PetFlow and only got a short recording and music. After multiple tries and about 30 minutes a customer service rep answered. PetFlow was apologetic and my card was credited. Its one thing to get a bad batch, its quite another when they don't answer their phone. Whats interesting is that there was a similar complaint on the PetFlow facebook page posted the day before this happened.

They lie and tell you they are going to give you a discount and then charge you full price plus crazy shipping costs. DO NOT USE THIS SITE! VERY BAD!

I order from Petflow because I don't have a store that sells my dog food nearby. I was on the last bowl of food when my shipment was due to arrive... The food was left off the order! The customer service was absolutely terrible when I called in, and not much better when I wrote the company. I will NEVER shop with them again.

THIS FOODD I BUYED ADD WORMS SMELLED THEY NEVER GAVE ME CREDIT FOR THIS I WILL NEVER RECOMENED PETFLOW TO KNOW ONE PLEASE

Tried to return am unopened unused expensive item and was denied.

Prices were ok. Discount was nice. I received one package. I was missing 2 12-pack dog food cans and also a slow feed bowl. I contacted Petflow twice. One the phone just rang and rang. Tried again and a lady picked up. She said that the package did not ship as fedex did not "pick it up". I said ok and she sent out a replacement. A few days later it arrived from fedex. I was glad and thought it was over. Then a few hours later another fedex truck dropped off another package. It was doubled ordered. I emailed them questioning and she replied saying that is it was reordered and that is why I got two. Didn't say anything about what to do now. I emailed back and now I will be a return label. Petflow is a mess and not worth your time or money. Maybe if they had better procedures this wouldn't have happened.

My prescription food order sat in limbo for almost 6 days until I finally called to cancel. The young man at Petflow apologized many times but I still wanted to cancel. I thought by now they should've verified my prescription with my Vet and the order would've been on its way. Instead, my Vet hadn't been contacted yet. I cancelled my order AND my "Auto-Delivery" by reasoning that if they can't get my first order right, theres no way the rest will come in on time. All of this could've been averted if I had simply been given an email with a status update. Instead, I had to call and find out why my order hadn't even shipped.