PetflowReviews of petflow.com

Several times now you have not been able to contact our vet for approval of my dog's description diet. And you don't communicate about it very well which leads to delays.

Was about worth what I paid for it. No outstanding value.

The item I received was not what I ordered, I ordered science diet light bones with Patti on the bag and got these, our dog likes them but I was not ask if a sub would be ok or told the item I ordered was discontinued . I found them very pricey for the size of the bag

I have purchased numerous products and shipped numerous times, and every SINGLE time there has been an issue. Once they sent me the wrong products after two weeks. The next time they sent me half my order and sent it to the wrong location.

I have ordered twice. First time, delivery was very slow. In my opinion, not as indicated online when ordered. After that order, really hesitant to sign up for constant order placement. Second time, delivery came Friday and I was home when delivered and glad I did open the box when I did because it was filled with tiny ANTS!!! The box had them inside and so did the bag of treats. Dog food bag was vacuum sealed so I opened but did not find any. I called to request a replacement of treats and was asked if I left it out on the porch. "No, the ants were all inside the chews plastic and out." Supposedly, they are resending and I will be notified by email but zippo yet at 12:49 Monday. I called to complain on Friday at 1:30P.M. I need to not be lazy and just go pu at the kennel instead of dealing with this company!

I happily made my order for my dog's food, a prescription food that is exorbitantly expensive. I was pleased that I saved a little money. When it didn't come, I called PetFlow and found that my vet had not responded to their request for a prescription. I had even called my vet to let her know the request was coming. It would be very helpful if you would let us know if a vet has not responded to our request within 24 hours. An email is enough to let me know I need to contact the vet again. Thanks!

When I received my dog food order the box was completely open and everything was falling out. I had quite a big order packing could be better.

The prices are great and the website is setup well, however for it to take as long as it did from New Jersy to FL; was pathetic. I always expect ridiculous delivery times by FedEx. Should switch to UPS. I ordered something the same day which was shipped from CA and got in literally half the time and the shipping was free in 50 or more or otherwise some nominal cost.