PetflowReviews of petflow.com

I placed order on 8/6. Credit card withdrawal made, no e-mail with delivery data ever received.On 8/14 I called customer service, was told delivery would be made next day.Two days later web site problem when I contacted customer servive. I called, after four minutes on hold a recording said no peersonnel available to talk,I should use website.On 8/15 I got through on phone,was told packages were shipped on 8/15. I requested tracking numbers,was given incorrect numbers. Packages finally received on 8/20. I am so fed up, I can't comment further. I f next monthly order arrives on time maybe I can comment on contents.

My dogs love the bully sticks........... BUT why does it take soooo long for the merchandise to come in? I've also ordered dog food and nearly forgot that I had ordered it..... Your products are excellent but the arrival time is unacceptable.

I have placed 2 orders with PetFlow.com. My first was can cat food and I was impressed with the speed and how it was packed. My cat loved the green air filled packing pillows but sadly not that type of food. So I placed a second order with the food he loves alone with treats and cat litter. I got the box in a great time frame BUT was unhappy about how the cat little had crushed half of the cans of food. The box looked like it came from playing rugby with Fed Ex drivers and when I opened it with my bare hands - no cutter needed (which shows the package wasn't secure) there were only a handful of green air filled pillows and the litter crushed the can food. I come from a time when one never ever opened, let alone, ate from a crushed can food item, so seeing this made me upset. Out of 2 cases of food, 48 cans, 20 of them are dented badly! Cat litter should NOT be shipped in the same box as canned cat food. Especially small cans like Fancy Feast has. If the shipping is FREE, (and it was with my order) then place a Fed Ex packing label on the litter and place food in separate box. Disappointed in finding my cat's food like this. Please PetFlow, talk to your warehouse as I can get food and litter at Walmart but chose your service instead. PetFlow Order#: 1671755

I have a 7 year old Boston Terrier (12 lbs) and a 6 year old Boxer (50 lbs). My Boxer eats way to fast and occasionally gets sick because of it. So I thought I would try this out on her. I bought 2 medium bowls thinking it would be big enough, but for her it is not. I thought my Boston would also benefit from it, but once she eats down to the little dividers she can't reach the food. I accidentally threw away the boxes with return shipping papers so I have 2 medium bowls and only 1 is getting used with me filling it twice so she gets full. Great service though, shipment arrived within days of me ordering it and the price was really good too.

I really love the convenience of having heavy pet food delivered to my door but felt it took too long (11 days from order to expected delivery).

I had an issue and made several phone calls about a problem. each time I was told I would be contacted with answers. never happened.

The fast shipping is the best thing. My Pugs got very sick from the treats that I ordered. Petflow didn't really do anything to look into the issue.

We use Swheat Scoop litter exclusively, and have ordered it several times from PetFlow - but never again. When the stuff sits for too long, the little moth eggs in the wheat hatch out, and when you open the bag, a cloud of them flies out in your face, and you end up with moth eggs, larvae, etc., all over the place. This has happened with EVERY SINGLE BAG we've gotten from PetFlow, because they keep the stuff in stock for too long. When this happens with, say, PetSmart, we can take it back - that's not an option with mail order. We'll never order it from them again.