PetflowReviews of petflow.com

I have been ordering Rx food for my cat from Petflow for over a year and have never had a problem. Suddenly, in trying to order a 17lb bag of Royal Canin Urinary SO dry food, I have not been able to place, receive, or competently resolve my order. My cat needs this Rx food in order for his bladder to function. However, an order I placed over 10 days ago way cancelled without my knowledge because Royal Canin supposedly ran out and did not inform Vet Source or Pet Flow. Unfortunately, the four customer service representative I spoke to on four occasions could not simply end that order and replace at the same cost. I have been erroneously charged for Royal Canin wet food (which was somehow reordered after I pointed out several times the order is for dry). I was also charged for the dry food, which may or may not be reordered after I was assured it would be gratis because of the trouble. I have no idea because apparently Pet Flow has subpar communication with Royal Canin. I have no idea why this order is causing so much trouble. I have had no issues in receiving wet or dry food from Petflow/Royal Canin over the past year until now.

The constant haranguing, both on the web site when I order, the offer of discounts, and the phone calls afterward trying to talk me into automatic shipments and reorder has caused me to give the low rating. The pressure to automatically reorder, and therefore charge my card, is relentless and revolting.

Delivery took too long. Compared to Amazon. They took 3 days. 10 days to get my purchase.

I ordered for the 24th, today is 26th and still dont have my order!

My most recent order was screwed up in the shipping and I still have not received it yet. I ordered in plenty of time. Every time I called--which was everyday--I was assured it was in the shipping stage, but it obviously wasn't. I needed that medicine desperately for a trip. I am very upset.

I am still waiting for you to send me the rest of my order. I received the dry food but never got the canned. Please let me know what is happening.

Bad bad and bad,enough said.

I was quoted one price with the discount. However, it was one penny too much-the discount that was applied. All that needed to be corrected was the penny!! However, it took multiple e-mails & even phone calls for them to finally offer me $5 off of my next order. Not the current one. How do I know if I'm going to even place another order as they have done this one other time and I said I wouldn't go back. However, I did because it was such a great deal! Too bad!!