PetflowReviews of petflow.com

I have bought from PetFlow for several months with no problem with order or billing. In July I purchased and was double charged on my debit card. I was initially promised the money would be refunded within 3 days. When that didn't happen, it was extended to 7. When that didn't happen it was extended to 10. All the while I was in contact with multiple persons to remedy this problem. I confirmed with their transaction service provider that the delay was not with them so the problem had to be with the PetFlow team. After 14 days, I FINALLY got someone to look into the problem and once they realized when they reviewed the situation that the problem with the refund delay was on their end, I got the money the next day. It is just most unfortunate that it took so long for them to give this error the attention it needed for satisfactory results.

In my recall I was given a credit good for 48hrs only. I think the money should have been refunded all together or a credit given to use on my next order but instead I'm out that money. So there will be no future order from me even though part of the money goes for a good cause

Bought several toys that were supposed to be indestructible but within minutes my dog already destroyed a squeaker toy. Considering the prices and shipping charges it is unlikely I will buy there again.

From ordering online to it landing at my doorstep, it took NINE days, no email update status or anything. Somewhere in that time frame I finally called, the rep told me "some items" were not in stock & had to be ordered from NEW JERSEY. So instead of sending me at least what they had (I ordered $330 worth), I ended up with zero food. The whole reason for this was because I had an injury that prevented me from carrying those 28 lb bags, & running to different stores for different items. Also, the prices are exactly the same as the stores I go to. Not so convenient after all.

I ordered the Doberman tshirt. First of all I must say I like the shirt. My only critique is that it is a bit hard to distinguish that it is a Doberman. The dog face looks more like a Doberman / Rottweiler hybrid. Would I order from Petflow again? Yes I would.

PRO: Excellent food choices, and the best prices I've been able to find so far. Also, we usually receive the food within 2 days. CON: Their coupons never work. When I contact Customer Service, they tell me about some kind of restriction/requirement that isn't listed on the coupon. When I had auto-delivery, there was no email to remind me that the order was being charged and shipped - even though the site says you'll receive a reminder a week before it's filled. And one time when I selected the option to have the order ship in 1 week, it shipped the next day and arrived while we were out of town. Since they offer the best value, we keep ordering from Petflow and I do recommend them to friends. I just cross my fingers and hope there's no problems.

Very please with my purchases and your prices and service. I was not happy with one of the products that you sell the invinciable snake (dog toy) my dog had it torn open in about 30 mins. I'm sorry since I was really convinced this toy would last. Guess not...My dachshund is a 20 lb and apparently too much for the invinciable snake. Great site but poor product.

I have four dogs, 10, 15, 20 and 100 lbs. I think this box would be great if they took into account size. I don't buy any pet related toys that aren't suitable for my lab because I don't want to worry about her choking. So the stuffed toy that came in the July box is suitable for a teacup size dog and the lint roller was something I could have lived without also as I'm sure anyone already owning pets has a couple of these lying around and the retail price was about $6 for that, I believe. Overpriced for a tiny lint brush so something even if I saw in a store I wouldn't buy. The large bone was great as they can all gnaw it as are the treats.