PetflowReviews of petflow.com

I have been using this website for almost a year now and have been quite pleased with this service. When I call customer service to switch food ect. They know who I am automatically when I call. No need for giving an act. Number. Although the last time I called to switch to a new food a day or two before my next auto ship was scheduled, I got an email 2 days later saying the food was out at the facility near by and was coming from another that was across the U.S. therefore I had to go to the pet store and buy food to hold him over. I think in a case like this they should have used next day shipping. That would have made me feel like a valued customer.

I've ordered numerous times from Petflow because of the good prices, the fact that they have just about everything I'm ever looking for and because my items arrive within a day or two of ordering. My one complaint is that on 2 or 3 occasions, my boxes have arrived either torn or completely opened up. Obviously, this is a delivery issue, but I thought you'd want to know. It won't stop me from ordering again, but it would be nice to have this resolved.

My dogs LOVE duck treats! There is a local store where I usually purchase them, when they have them. I usually would buy all the store had. I tried to buy them online; they only sold them in the store. Alas, I looked other places on the web......where I found PetFlow! The duck treats did not look the same, but I was hopeful. They came a few days later and my dogs liked them!!!! No more going to a store, not knowing if I would find what I wanted. I could quickly go online and treats would be here in a few days!

The checkout offers too many opportunities for me to make mistakes. One time, I duplicated a $50 order. Another time, I designated PayPal as the money source, and they billed my checking account instead of adding to my charge account.

Shipments are quick and reliable. Only downside is them not having everything in more sizes/weight. Anytime I can afford to, I will order something again.

PetFlow delivers food for our 3 dogs regularly and we recently ordered dirt trapping rugs for the house- we like the services lot! The tech is a little low and that's why we are giving 4 stars- website needs to be more intuitive and less busy. Can be a little tricky altering orders for this reason BUT it's awesome having what we need sent straight to our door with no shipping cost- PetFlow is GREAT! 😊

Good service and good treatment.

I have been shopping at PetFlow for a couple of years and have had good experiences. I shop a lot online and haven't seen anyone who ships as fast as PetFlow. My dogs like the products I order. However, I recently was disconcerted to find that I had accidentally placed an order under auto-ship--it's easy to make that mistake, as you have to opt out if you don't want it. Anyway, when I tried to cancel it, I found that I will need to call the company--you can't just do it online. I'm worried that I will get high pressure to continue auto-ship, so I just changed the frequency to the longest I could. A very good company otherwise.