PetflowReviews of petflow.com

i told them to cancel the order n it came. i needed the money to remain on my card for rent

I ordered 6 bags of dry dog food, 3 cases of canned food, and a crate liner. It took quite a while, but I finally got an email that it was delivered. I looked outside and there was nothing there. I called, and it turned out they had sent my order to an old address. I had made sure they had the correct bill to and ship to address. I had even gotten a couple of orders to my current address already! The guy on the phone said they would pick it up and deliver it to the house I live in. That was a week ago. Never had a problem before. Some people at Petflow aren't paying attention.

They never got back to me and trying to get a prescription took them over a week. My dog almost ran out of food! Terrible!!

Our dog's script had expired and the food just was not coming. We realized it and had to go through a whole process to get a new vet online with it. Had to wicked overpay for a bag to get throigh until delivery. It would seem to me that this company would alert you on the life left/ refills remaining. You do after all tout the fact that you know all about your customers. The one star rating is unfair, but it gets me heard on this topic. Your delivery time, price and flexibility is 5 star for sure. Your rep Gary could use a personality. Nick Apostolos

I received the wrong item. I called Customer Service a few time. Customer rep refused to admit. I will never order from PetFlow. I could not receive the item I order and paid online. What's the point. Customer rep was so rude. Worst experience ever.

one i dealt with knew what they were doing or talking about as maybe David

I ordered Senior Orijen dog food 15 pound bag. February 7th is the day I ordered and paid. 2 weeks went by no delivery, I called and there reason was my zip code was off by one digit. My question is why not call the consumers and ask what is the correct zip or send an email. Nothing all I received was basically sorry about your luck. Pet flow did not offer a resolution. I canceled my order. I would not recommend Pet flow to my worst enemy. Name should be Pet flow I do not give a damn!!!!!!!!

BUYER BEWARE! Placed an additional one-time order over $100.00. (We were signed up for monthly auto-delivery.) Tracking of the shipment states shipment was delivered, but we never received. I reached out to PetFlow's customer service number and they immediately responded asking I give them a few hours to check the status with the mail carrier. I wrote two more emails asking about the status of this order. Over a week later, still no response. I will be contacting my credit card company to dispute the charge. Very disappointing, as we have solely used this company for all of our pet needs for about 2 years now. We have 4 dogs, our only kids, who are spoiled and have almost every toy and treat sold on this website. Needless to say, we've had no choice but to go with another company for our future pet products and needs. We rarely write reviews, but after being a loyal customer for so long, the word disappointed is an understatement.