PetflowReviews of petflow.com

I ordered a toy for my cat and he won't even play with it. Because it's been opened I can't return it for a refund. That's just plain stupid! How else am I going to know if he wants to play with it if I don't open it! Will never order anything else from again!

Canceled my order before it even shipped. Payed with paypal. I still have not received my money and it has been over a week. I was late on paying rent because of the delay on the refund so I got charged even more. Awesome. Thanks guys

Shipped wrong item Got refund but how can a respectable company ships wrong items

Product never arrived

I quit my auto delivery at the beginning of the year because I was getting double shipments even though I only had one shipment. I began then to order one at a time. Unfortunately, that is not working out well either. Both of my one-time orders have had issues. Petflow tells me the vet won't approve my order and the vet tells me they are not receiving any faxes or phone calls from Petflow. COMMUNICATION!!! Don't know who is telling the truth, however, this time Petflow cancelled my order instead of waiting for me to call the Vet and get it cleared up. Now I have to go back into my account and reorder, then have Petflow fax my vet for approval. I do not have time to make phone calls back and forth to do your job. I am very close to never dealing with this company again.

I searched online to find a company where I could quickly get my dog's food, because he only had about 3 days of food left. We just moved to San Francisco, so I could no longer get it at my usual store. I saw that Pet Flow promised 1-2 day shipping and had a discount offer for new customers, so I decided to give them a try. I even checked ahead of time to make sure they had a west coast warehouse because I couldn't risk not getting the food on time. A day later I was shocked when the tracking said my order was in New Jersey, and wasn't expected to arrive for 6 more days. I called Pet Flow customer service to explain the situation, and they said that there was no stock in their Las Vegas warehouse so it had to be shipped from the East Coast. They did not bother to switch to a faster shipping method, or alert me to the delay. Their response was that I could either wait for the order or they could cancel the entire order. They guy was completely unapologetic and gave no empathy for the situation, which is especially frustrating because I did my due diligence as a customer before trying this company. I didn't want to start this process all over again so I agreed to continue with the order. I asked if they would be willing to provide a discount to make up for the additional food that I would have to buy to hold him over. They said that the most they could do was offer $5 off of my $60 order since I had used a coupon code for first time customers, and my original order price was over $70. Yes, I used the coupon code because the prices are inflated and I wouldn't have ordered without a discount on the high price. I do not recommend ordering from this company, and don't know how they will survive the competition with such terrible customer service and not following through on promised shipping times. Use one of your many other options that care about keeping their customers happy- Wag, Amazon, Google Express, Drs. Foster and Smith, or Chewy, just to name a few. I won't be a returning customer unless there are significant changes to this careless, 'take it or leave it' business model.

This is the second order I have placed with Petflow.com and the first time was 5-months ago and that time they sent a bag of dog food that was cut open. So after 5-months I figured I would give them a second try but this time was no better than the first! I ordered two 28.6lb bags of dog food and one 32oz bottle of salmon oil. They shipped the plastic bottle of salmon oil with one of the 28.6LB bags of dog food and when it arrived, the salmon oil had leaked out due to the weight of the bag of dog food! I am trying to give them the benefit of the doubt, maybe the third time is a charm? This is an update to my review of 7-days ago! Without my emailing or calling, Petflow on their own shipped me a replacement 32oz bottle of Salmon oil free of charge! That goes a long way in restoring my faith in placing future orders with petflow.com!!

I couldn't process payment, because my credit card expire after your options, your last date is 2018 and my card expire by 2024.