PetflowReviews of petflow.com

all your emails are a pain

Dealing with you people has been a nightmare

Service is slow and very bad!

I tried to cancel my auto ship and I literally had to tell them repeatedly I wanted to cancel it. Every time I said I wanted to cancel they kept saying I could put it off a few months or gave excuses as to why I should keep it. I canceled because my dog is having health issues and I may have to switch him to a prescription food...it may be temporary it may not so I'd rather not have auto ship because I might forget to change the food. They couldn't seem to understand it so I had to call customer supposed instead of emailing. When I finally did they said my auto ship was canceled...well it would've been nice to have been told via email it was finally canceled. Definitely not shopping here ever again!

You are literally out of stock on every single product I wanted to order. When you need something, especially for your animals, you need it ASAP!! I can only assume you are going out of business so I won't be checking back. thanks for nothing

Pet flow website continually sends out 30% off with auto ship coupons to the point of irritating the heck out of customers. I have received auto ship coupons from them and used them regularly. On their website they state you can use auto ship when you place an order and you can cancel the auto ship at any time. They are less than truthful. Yes you can cancel the auto ship but don't be fooled by their binding statement on line and I quote, " you can cancel your auto ship at any time." When you cancel the auto ship because you found the pet food or what ever it is you frequently buy , pet flow becomes irritated and unhappy and without warning will cut you off not allowing you to buy on their site anymore. When you call customer service they whine and complain that they lose money by giving 30% off. They are liars, they wouldn't be selling it to you for 30% off and not be making money. The customer service phone zombies say that it is corporate that makes the rules and that you need a spanking on top of losing your privilege to buy from them on line. They feel that they have to punish you for what they state on line as their promise to you, the consumer. No where on pet Flows site does it say, if you cancel your auto ship too many times pet flow reserves the right to cut you off without warning. Nor did the knuckle heads ever contact me as to this newly made up rule. What a bunch of lying idiots. They are dirty scumbag liars and are in danger of being sued for false advertising and harassment. Filthy pig f liars..

honestly, I will never order from petflow again.....when I placed an order, for a certain food, they sent me a substitute without notifying me.....now they want me to send it back......they should have ask first....my cats don't even like what they sent..........

I was new to them. Thought it would take time to get the referral and ship but 10 days without notice true produce wasn't in stock and no date of when it would be is unacceptable.