PetflowReviews of petflow.com

My order arrived promptly but someone got the order wrong in some respects. Okay, that happens. Then I called to correct it, offering to send back the unordered treats. I was very kindly told to keep them and the right stuff would be sent. Nope. Still not right. But too much trouble to continue. The dogs love the treats and will enjoy them just fine. The niceness of those I spoke with obviously went a long way. Can you get your suppliers to be SURE to indicate where the product come from? My order was made in the USA (which I wanted to be sure about) but it didn't say that on the label.

Upon ordering, it was stated that my order was going to be processed and filled the same day... three days later, my order still had not been filled. I found this out because I called the company when the delivery email that I was supposed to receive upon shipment of order had not arrived. No explanation was given as to why the order took so long to be completed. The shippping was extremely quick although why the company switches from Fed Ex to USPS for final delivery was confusing since the Fed Ex truck drives by my house every day to get to the post office. I did not really care but it added two days to delivery. Luckily nothing that I ordered was perishable.

Okay so I love the necklaces I purchased and have gotten a lot of compliments on them. The slow feeder, the most important item I bought for my dogs was so poorly constructed that my dog destroyed immediately trying to get to her food. The treat jar was very misleading in size and barely holds any of their favorite treats .

Some products broke the first time of use. Some products are very small, but not a problem. Love the coffee mug!!

We ordered the lion squeaky toy for our dog and once again it took him less than two minutes to rip out two of the squeakers. So frustrating. We live in the country and as PetFlow only uses FedEx to deliver and they won't deliver to us. They go so far and mail it the rest of the way. Because of this I probably will not order from PetFlow again.

I don't use Petflow for scheduled deliveries because my pets' consumption habits are unpredictable. But for one-off deliveries, Petflow's reliably quick. My buying experience is limited to wet food and litter for my cats and Petflow's prices are just so-so: not so cheap that they're the must-go-to pet supply site, but not so pricey that every order hurts the wallet. For me, convenience trumps price (sort of). Recently, I responded to a Petflow coupon offer for $25 off my entire order, but when it actually came time to checkout, only about $7 was discounted. I couldn't get the shopping cart to show the promised $25 off, so I called to speak with a rep who told me that the offer was for a certain percentage off, UP TO $25. But the coupon -- in the various forms it was presented to me during the online transaction -- never stated that, or any other terms for that matter. Basically, it felt like a bait-and-switch and, frankly, a bit shifty, on Petflow's part. Based on that experience, I'm inclined to place future orders through wag.com, whose pricing and shipping is similar, but who at least is up-front about their coupon terms.

They don't always follow up/through on order processing.

i love you all but i may have to stop using you. i complained once about the lack of packing material around the cases of canned food which this routinely results in several slightly dinged cans. i was told (laughably) that you are 'constantly exploring new packing methods'. what a joke. this is not rocket science. you are clearly just cutting corners to save time and money... often there is only a small piece of bubble wrap just tossed in the box like decoration. why even bother? sometimes there is NO bubble wrap or other material to keep the multiple cases i order at one time from sliding around inside the box and crashing into each other. in fact, lately several cans have been so badly damaged it looks like someone smashed them with a hammer. at least one i tossed b/c it was clearly punctured and leaking. i am quite reluctant to use the others in case there is less obvious damage that could nonetheless cause spoilage. instead, when i have 12 of these really badly smashed cans i am planning to ask for a free case. if i don't get it, i'm done with petflow -- which would be a loss for us both. for me, b/c i value the convenience of online ordering and for you, b/c i am a pretty good customer of yours with three dogs. so it's up to you... START PROTECTING THOSE CANS WITH PACKING MATERIAL OR I AM GOING TO BECOME AN EX-CUSTOMER.