Customer
Excellent customer service, would just prefer a choice of shipping company
I previously rated Petflow lower because when I placed an order it took a few days to get out, and I had been getting faster order deployment elsewhere. I received a call not long after the review with an apology and a credit to my account for a future order. I used it recently, and the shipment went out same day. Yay! Definitely happy about that. Enter FedEx. I almost never have a good experience with them. This time around, they have not only lost my bag of dog food, but also the ENTIRE TRAILER it's in. No one can locate it. No one has any idea what happened to it. My dog food brand cannot be bought in stores, and so, despite allowing some extra time before I ran out, my dogs might hit the bottom of the bag soon. So I called PetFlow and explained the situation. A replacement (free) is already being shipped, and if my first order shows up they will either take a return for free shipping back or discount the order. I was also told they were waiving the usual time period they had to wait because of the nature of the problem. So, if I could give half stars it would be 4.5, the only improvement is that offering a choice in shipping carriers would be a HUGE improvement. Service varies in different areas. Some people have problems with one company in one place, and another somewhere else based on that particular distribution warehouse. If I could choose UPS to get me my stuff, you guys would get 5.