PetflowReviews of petflow.com

My snoozer dog basket broke. The plastic snap broke that goes around the handle bars. I paid around 60 dollars for it to. No I'm not happy !!

I tried SEVERAL times to add another credit card to my account so that I could place this order. But each time I got an error message saying I needed to “check the number” and try again. I copied and pasted 2 different credit card numbers, and tried typing them in manually, but I just kept getting the “check the number” error message. Then I called (during your working hours) to get help, but just got your voice mail. I left a message, explaining that I wasn’t able to add a new credit card, asking for someone to call me back that evening to help. I got a return voice mail message the next day from someone who told me to just enter the number and I should have no problem.  Not very helpful. Then, when it appeared that I finally did get a new credit card entered, it was full auto-ship price. The 2 credits that had been applied to the order were gone! Very frustrating! So, I ordered from Chewy.com instead. Please cancel order 4476887. I might try to order from you again, the next time you have a good discount (more than just the little 5% discount for auto ship). Hopefully then I won’t have trouble entering a new credit card.

I have ordered from this website multiple times since April of last year and every time there was an issue. After my most recent experience I decided that it wasn't worth the hassle and I would be better off driving to a store to get my pet food. Most of the problems I encountered were issues with the website itself but I also had problems dealing with their pharmacy department. I would not recommend petflow to anyone.

Completely messed up my prescription order and after speaking to a supervisor , which I requested to speak to after days and days of mishaps. They didn't try and help my solve the issue.

My order was not in stock as it was stated when ordered that it was did not receive till a week later

Misleading information on coupon offers and difficult to navigate your site.

From time I ordered to time of delivery, unacceptable amount of time. My dogs had to do without food.

Ordered wet cat food and all the cans were damaged. I thought the food would still be okay, so I fed it to my cat for a couple days and it made him very sick. He is better now and Petflow gave me a refund, but I won't be buying food from here again.