PetflowReviews of petflow.com

The LED leashes are cool but they are way too short. Unfortunately, my little dog did not not like the "Larry the Cable Guy" treats I ordered. I think the LED tags will be great! (they are for my granddogs).

I recently bought some dog treats for my pets as an impulse by due to the sales that were going on. Petflow had my products shipped within 24 hours, but unfortunately they ship Fed Ex, which in my opinion is Bush League. I am not sure how Fed Ex is still in business between their high prices and SLOW service. I live in Colorado, the product sat in New Jersey for three business days at two different Fed Ex Facilities before making it to Colorado. In Colorado it sat for another three business days before they transferred it to USPS, who delivered it the next business day. I ordered the product on a 12/03/2013 and it hasn't arrived yet, though it is due to arrive today on 12/16/2013. That is just pathetic. They tried to blame it on the snow on the east coast too, but the box was already in Colorado at that point. With USPS or UPS delivery, this review would have been a 5 star.

ordered 12/5, today is Saturday 12/14. no deliveries tomorrow = earliest from now is 12/16.

I've been using your company for about 10 months and most orders were received from Henderson NV in about 3 working days. This was great service. Then two orders were shipped out of your Dayton NJ facility, BOTH orders took about 2 weeks. I didn't know the pony express was still in business.

I love the products and prices on PetFlow, but this is the second time I've had a longer than expected delivery time because the product was not in stock at the warehouse in my region and had to be shipped cross-country. This would be fine but it took a week (7 days) from day of order to day of delivery, rather than the 2 or 3 I'd anticipated, and I was not given the option of cancelling the order but was simply sent notice that the order would be shipped from NJ not Nevada. I had to go buy food in the interim.

With the special coupon code the price was better than I could get at the pet superstores. Delivery came in only two days. However, every time I order two thirty pound bags, the box they package it in falls apart when I go to pick it up after it is delivered. The tape holding the box together falls apart and the cardboard the box is made out of is to thin for the sixty pounds that the dog food weighs. If the box did not fall apart I would have rated four starts instead of three.

For a long time I have driven about 14 miles to get the specific brand of food that my dogs like. When I saw it was available on PetFlow I thought it was worth trying. The ordering process was very straightforward, the price seemed reasonable and because of the quantity I purchased I also got free delivery. The food arrived nicely boxed in just a few days. But on the downside, when we opened the box we found two deflated air pillows on top, which apparently were supposed to cushion the product during transit. There was no other packaging protection. Something incredibly heavy must have been placed atop the box because not only were the packaging cushions completely deflated, but the food was so compressed that it was formed into one giant, solid 28 pound block of crushed food. Disappointing result.

I am disabled and decided it would be much easier to buy my pet supplies (3 cats) through delivery by Pet Flow. Last week, the delivery man delivered four boxes and dumped them in my foyer. When I opened the boxes, two of the boxes of litter had torn open on all four corners and litter flowed all over the foyer tile and living room carpet. I had to run to the garage (and I certainly don't run well) and grab litter boxes to try to contain the mess. Meanwhile the cats were sniffing around and I was afraid they would eliminate or defecate on the litter. I then had to sweep up what I could to keep the cats away and hire someone to come the next day to thoroughly vacuum. I don't want anything--you asked for my opinion and you now have it. Believe me, it would have been easier to bring the litter home on the bus which my residence provides weekly for shopping. In all fairness prior to this time I had a positive experience with Pet Flow and was glad to have found them.