PetflowReviews of petflow.com

My dog food I ordered came with a rip in the bag. Won't be ordering from here ever again.

Bad deals, and very awful customer service

I will never ever be a customer if yours again! The representatives are horribly misinformed! I got treated awfully by a supervisor, whom he expected to be sympathetic to sitiuation considering ithey were the cause of what happened to me! There are over 10 back and forth emails and many phone calls to Petflow. I had been trying to get a percription filled for dogfood for my dog, because of issues in her office the staff had NOT been returning my or your calls, we had to exit until thweek after Thanksgiving. Meanwhile my poor dog ran out of his food and he started having severe allergy issues with his skin and stomach. I was told by Petflow support that as soon they got the ok, my food would got out same day and would get to me no more than 2 days, I was told by multiple support people . When it finally giot the ok your staff once again assured me you the wait was no more than 2 days, so I would check my bank account and saw after 2 days still no charge to my account. One of the support staff after all the issues with this prescription, and the expected ship and delivery date assured me one last time via phone call it would better today, asSOON as I got of the phone with her she sent me an email stating the shipment was on backiorder until afterDecember 5th another WEEK OR MORE delay and that I should purchase from another local vendor. I emailed her that I want to cancel everything and no longer want to deal with you. I called right after that and explained my issue with another support person they assured me that my order had already been canceled and I would never be charged they also canceled my auto ship . I went back on the website the next day and none of it showed canceled, so I called again , that support staff at my insistence , while I was on the phone and online took out all my info on my svoiunt, changed the name to no nam, and put a dummy card in place of mine and also assured me that all my order was canceled it never went through and I wouldNever ever he charged. No chance At all.I WAS CHARGED!!! it's a lot of money to me, and it left my account "0" It was really negative because my bank had to cover some charges because of that unauthorized charge, SINCE THEN ALL IVE BEEN TRYING TO DO IS GET MY MONEY BACk! I had to borrow money at check into cash to cover my overdraft and to put gas in my car to go to work!! All this I explained to your supervising staff, who then blamed me, my vet, and vetsource. She was rude to me , I had to remind her to be professional, that none of this was my error that she should be apologizing not rude. Well it's December 5th and my money is STILL NOT IN MY BANK! Do you all care at all?

Shortly after ordering prescription diet canned food for my dog, I was notified that the item was out of stock and would ship when it was back in stock. It shipped a couple of weeks later, three cases… For $114. However, they shipped it to the wrong address! My billing address and shipping address are different. They shipped the stuff to Tennessee, and me and my dog are in California at the time! So the food sitting in Tennessee doesn't do me any good when I'm in California with the dog who needs the prescription food. Very disappointed. I will not order from them again.

Have had problem with cat food purchased and call every day and told someone will call but no one does Very frustrated

He would have had no food over the Thanksgiving holiday had I not badgered Petflow for the status of my order multiple times. Fortunately I was able to run to my local vet's office to get the food to tide my dog over. I now ship with another company.

Products are good, love when dog food is delivered, very convenient and good prices. However, twice now, they have overcharged me. My confirmation email has once price/charge and then my bank account is charged more. I brought it to their attention the first time, they were very responsive, reimbursed me. They claimed it was a computer glitch and they had resolved. The next time that I purchased dog food, same thing. Was quoted (and emailed confirmation) of one price and was charged a higher amount. I have tried reaching out to them multiple times this time and they have been unresponsive!! BBB has been contacted. This is fraudulent!

I can't manage my autoship online, like chewy.com. to cancel I have to call and it takes repeated requests to cancel. Today I tried to use a 30 percent off autoship code to set up an autoship and despite repeated attempts, the code didn't reduce the total - though it said it had been applied. Frustrated.