PetflowReviews of petflow.com

They will not leave you alone. They will not take you off the e-mail list. They will inundate your e-mail, and there appears nothing I can do to stop this.

I decided to give Pet Flow some business and at first it was good. Then they started sending me e-mail coupon codes that every single time I tried to use them the DO NOT WORK ON food. That is the main thing I purchase, so they are not clear on what they are intended for, only some of them are. Which are not items I purchase.

Said you ha product and didn't.

My heavy delivery was left in the vestibule of my 100 apartment building. Not only was it available for anyone to take, but when I finally figured out where it was left I had to ask for help to get it up to my 3rd floor apartment. I specifically choose to order from you and have it delivered for the purpose & convenience of the delivery. This experience eliminated that convenience.

Unfriendly, inflexible

I placed my order on 12/08 at 4pm and at the same time I spoke with my vet and I placed a live chat with Pet flow requesting urgency. Here I am, 3 days later, to find out my order will only be shipped on 12/13. The customer service rep. was able to give me plenty of excuses as, my order was placed too late for approval on the same day, their standard is 2 days for vet approval, they do not ship on weekends bla bla bla. As a client, all I can hear is POOR SERVICE. Standard would be acceptable if urgency had not been requested from my part, which was not the case. I am disappointed and definitely, I will not recommend them to anybody.

I ordered medication for my dog and it took 16 days to arrive. Petflow told me it would be 4 to 5 days. My order was transferred from UPS to USPS and sat for 6 days. The Petflow system does not identify an order that is not delivered or taking too long in transit. I called repeatedly only to be told that my order should be there tomorrow. The website says FAST delivery but they just don't deliver. Customer service while cordial just does not resolve problems. What a mess of a delivery and tracking system. If your pet must have medication refills by a certain date, do not use PetFlow!!!!!!!!

One bag cut open by box cutter.