PetflowReviews of petflow.com

I have tried using different browsers to order, the site just is lousy. Too slow, I won't be using it is too frustrating.

Normally i would give Petflow 5 stars but my last order took 4 days just to get processed and over a week to get to my home. I understand shipping is free (if it wasn't i would not use this service but 8 days to get 3 bags of food is not 5 star worthy. I am sure it will be better next time as i have received orders in 3 days in the past.

This order was in good shape, packed quite well. My last order had numerous dented cans, not sure if they were dented before or during transit. I like the variety of available foods. I am wondering why you do not have the Natural Balance sweet Potato and fish in stock? Otherwise I am happy with your service! May get four stars next time!

It's a good site for finding quality pet products but disappointed there aren't better savings for auto ship customers.

I placed my order right before Christmas and just figured that it might take a while to get to me. Eight days later the Fed X truck pulled up to my house and I was shocked how fast the guy got my stuff out of the truck and left it on my deck and was back in the truck and off and gone... my dogs didn't even have time to bark! When I went to pick up the box it was torn and ripped in several places, and had been taped several times but one end was really smashed up. With the dogs at my heals (they thought Santa had just delivered) we opened the rest of the box to find the large bag of dog food ripped open and spilling out, and to my dogs shock one of the bags of treats we had ordered was not in the box..... hmmm the dogs suspect the Fed X driver :) But to end this story on a happy note I called the 800 number and spoke to someone who was really nice and was told my order would be replaced and shipped out asap! ..... we are on day three and we are waiting by the window for the sound of the Fed X truck.... any day now :)

When ordering they don't tell you what your shipping delivery date estimate is, which I felt was not good! Otherwise I'm happy with their service

Shipping boxes not geared to handle weight of shipments. Recently ordered 30 lbs of cat food. Box came - ripped at corners, and tape bursting open. Couldn't pick up box to bring inside as box was collapsing under weight. Bags damp inside. My previous order contained 3-boxes. Two of the three arrived so severely damaged / broken, I couldn't even bring inside. Had to bring items in because boxes completely fell apart during shipping. If next order is the same - I will go back to buying at local pet store.

My initial order took so long to get to me that I thought maybe I did not confirm the order or something. I pulled up your website and checked for the order which was NOT there. So, assuming that I made an error I reordered the very same dog foods. Lo and behold, the day after I placed the reorder, the first one arrived. I did not cancel the reorder because I thought that if this one took as long, i would need it in another week or so. Lo and behold, the new order came in three days. Not sure what to think as far as delivery days go if I place further orders. While your site is very easy to use by us older folks, it is also convenient and saves time and backache in going to the store. On the other hand, the cost is about 30% higher from you than I can get locally. So, we have to weigh the factors for future orders and then decide if we will order again. Thank you and I hope you have a happy New Year.