PetflowReviews of petflow.com

It has been over 2 weeks, calling every day and you can't get our cat food prescription right, we gave you the new vets name,address, number and hours and you keep calling the old vets, it is getting really frustrating when order is being decline and our cat needs her food...

The cat litter did show. The cat food was never delivered.

First off, let me start by saying that the only reason I ever ordered from Pet Flow to begin with is because there was a coupon. I saved $5. I went through ALL of this....only to save $5. Never again. To begin, it took over TWO WEEKS to receive a bag of dog food. Because of this, my dog ended up runnning out of food. I hadn't heard a single word from Pet Flow, so I contacted them (called) and was told that "no one could reach my veterinarian" - umm? Excuse me, what? This was after a week had already passed. Why, if no one was "able to reach my vet" after an entire WEEK, was I not contacted? Why was I, the customer, the one responsible for contacting Pet Flow wondering why the heck my order had not shipped yet? Pet Flow should have contacted ME, not the other way around. And they should have done this in a timely manner, especially since the Holiday's were fast approaching and this would have avoided any delays and issues. So, I then contacted Pet Flow, and once again, THEY made ME contact my veterinarian because supposedly "they could not get a hold of them." I hung up with Pet Flow, called my veterinarian seconds later, and low and behold, they answered the phone immediately. I told them what was going on and they looked through every call and fax they had, and they had received absolutely NOTHING asking to OK a pet food prescription for my pet. They had scripts from other customers that were there to approve that day, but NOTHING for my pet. So Pet Flow ultimately outright lied about contacting my veterinarian in the first place. The staff at my veterinarian's office immediately called and approved the script for my pets food as I then called Pet Flow back to ask, and I TOLD THEM that I would be doing this. Only then did they say that it had been approved. Then I was told that "an email" (yeah, THAT gave me a lot of hope...) would be sent to the shipping department, so that my order would be "pushed" to the front of all the other orders and rushed, since my pet was now completely out of food and the Holiday's were right around the corner. Of course it wasn't and my order didn't ship until 2 days later. The same lady that told me that my order would be "pushed" to the front of the line for faster shipping also told me that I would receive it BEFORE Christmas, on whatever day it was. However when I FINALLY received the tracking info, that is not what it said (big surprise there). It said that I would in fact receive it AFTER Christmas. So once again, I called back. This lady also told me that it would arrive before Christmas on "X" day (whatever day it was).... but of course tracking was still saying otherwise. So, after all of the hell that I had been dealing with, I finally decided to just trust what the actual shipping said, and it was correct. My order did not arrive until after Christmas. No surprise there. I fully expected that after everything I went through with Pet Flow. This was my first time ordering with them and I can assure you that it will be my last. This whole entire "process" was nothing but a big headache. It caused added stress during an already stressful season which was completely uncalled for and not needed. I always order my pets food from Chewy.com and I have NEVER ONCE had an issue ordering from them. Nor have I EVER had an issue with them not actually contacting my veterinarian to get the script approved. Everything with Chewy.com is done within an extremely timely manner and every single time I order I receive my order within a WEEK. From the time I place my order until I arrives on my doorstep - ONE WEEK. Tops. So, needless to say, I will be sticking with Chewy.com from here on out. Unfortunately I would never recommend Pet Flow, and Pet Flow has permanently lost a customer and my business.

Absolutely terrible communication from Pet Flow. I'm not sure why it has been so difficult for Pet Flow to get in touch with my vet becqus my vet insists that they have heard nothing from them in the last 3 weeks. I will never purchase my dogs food from Pet Flow again which is a shame because they will lose out on $100/month from my business.

The item that I ordered never came.

People don't follow up and keep u apprised regarding ur order. This is the second time and it's the last. Will never order from this company again.

I waited for 2 days for the pharmacy team to contact my Vet to get the prescription for the pills for my dog. I called the vet several times and called petflow customer service to try to find out what the hold up was. Customer service was pleasant but all they kept telling me was they would have to contact the pharmacy team. I asked if there was something i could do to speed up the process and they said I had done everything i needed to do. I stressed that I was close to running out of the pills but that did not seem to have any impact. Thanks goodness the vet got some more of the pills and I called and cancelled the order on the 3rd day and the pharmacy team still had not contacted my vet.

I ordered 2 items from them. I even did an online chat prior to ordering and asked if the 1 day shipping they advertised would apply to the items I ordered and I was told yes. I was never informed either item was going to arrive late. The first item came in 2 days which wasn't too bad, but the other one was 5 days . Unacceptable if you advertise 1 day shipping, provide 1 day shipping! Customer service people were nice but that didn't get my items to me any faster.