PetflowReviews of petflow.com

Order took almost a week to reach me. When I called to check where it was I was told you were experiencing delays. It would have been good customer service to tell me that via email before I called.

My order took 10 days to be delivered

It took a little long to receive the items due to product availability. This is not the 1st time.when I did receive it, tge order was fine

I loved PetFlow - they used to be really good with getting my orders out right away. I placed an order on 1/1, called a few days later as my order still was not sent out. Customer service said they were noting that my items needed to be sent out ASAP - still were not shipped by 1/6, so I canceled my order. I will no longer be using Petflow because of this experience.

Communication regarding shipping was lacking. In the past, ship dates and estimated arrival times were closer to reality.

It took a very, very long time to get to my house. I've switched to Chewy because their shipments get to me in one to 2 days.

I like that you sent the food and the price was lower than most other places. I did not like not being able to order food because it seemed to automatically turn on auto shipping that I didn't want. And I couldn't find a way to turn off auto shipping. So I couldn't order the food.

Ordering can be made easier and delivery took longer than ecpected.