PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
JOHN K.
Food not in stock
Response from PetflowJan 8, 2024
Hey there! We're very sorry for the inconvenience here. The food you ordered is very difficult to obtain and is in very high demand. Your RX is all set but the problem is the food. I do see we may have the 7.7 LB on the site currently. If you would like us to try again, please let us know and we would be happy to offer a discount on this purchase. Please let us know if we can do anything to help!
rK
Advertised for a prescription dog food that they do not have in stock. No one knows how to contact the warehouse to see if it’s actually in stock. Been getting the run around for 2 weeks now. Very frustrating.
Response from PetflowJan 8, 2024
Hey there! We're very sorry for the trouble, RX food is in high demand and is very difficult to get ahold of. We do get updates from the MFR if they have bags in stock and we check every 4 hours. If the order goes through, we give them a few days if they are out of stock to make more. Unfortunately, if we want to be able to sell these and help pets, we have to abide by manufacturers guidelines. In this case, meaning they have to ship the product. If you would be willing to try again, we would be happy to honor a discount for you. Just shoot us an email to [email protected] ATTN Management and state you left a review, we will take care of you any way we can!
MARINA S.
Do not shop with this company! Please do not support such awful customer service after then mess up over and over again. They have gotten my orders wrong, they constantly are out of stock of things but you won’t find out till after you place the order, they also will just somehow not give you the $10 when you refer people to use you link to use $10, until you fight for it and prove and show their order and conversations etc maybe you’ll get the $10, but that will become too much for them, so instead they will send you an email, telling you they will disable your account and will not refund you, for anything, fix any already placed orders, and any credit you have gotten is not void, and you are blocked and the reason states, because they cannot get orders right and on time and because they cannot satisfy the customer with all their issues. Had my jaw on the ground and I did post the screenshot of email on twitter, cause you wouldn’t believe it till you see it
GIL
Order my first order set for ASAP online haven’t received been 7 days will call follow up on status of my first order
BEAUHUNTER K.
As if to day 12/25. It. Shows not delivered yet. Still waiting for pick up by shipper!
Lori
Ordered dog food. After a week it still hadn’t shipped. Tried to cancel the order and they said I couldn’t. Bought dog food from someone else and received it in 2 days. Then received an email from PetFlow that my order was canceled.
Lynne M.
On two separate orders I get an e mail that what I ordered was out of stock,
Bt
After some delay, my order was canceled. But I got no notification that it was canceled and no reason why it was canceled. Really bad customer service. And my poor doggy didn’t get the prescription feed she needed.