PetflowReviews of petflow.com

Today, I checked my account at PetFlow to find out when my order for prescription pet food would arrive. According to the schedule, it was to be shipped on 2/15. Sadly, the tracking number reported that the sender had cancelled the order -- without giving me any warning. This is NOT the first time this had happened. The last time I tried to order, I found out by going to the website that it hadn't been shipped. Further inquiry said that they needed a copy of the prescription order that I had already provided. In both cases, I learned this information AFTER my credit card had already been charged. This company has shown me that it is not dependable and is not proactive in communicating with its customers. Buyer beware. I will not order from Petflow again.

I order the bird toy stuff animal for my dog. I give it to my dog for labout one min to play and all the fuzz started to come out. The quality is awful I am afraid it could make my dog sick so I threw it away.

Not only was my product not delivered but I had to make multiple follow up calls and cancel the order. My second call was suppose to be followed up by an email and never was. The result was cancelling my order and getting a refund.

My order was screwed not once, not twice,but THREE times. How is that possible??? I will tell you how, when company gets TO BIG, service is going down the toilet

I received a coupon with a discount for my first order. I placed the order and for the prescription flea medication it required our vet to concur. They did for the first dog but wanted to see the second dog. I received half of my first order. Petflow never contacted me that there was an issue with the order. I just called them trying to find out what happened. After a few individuals, one finally told me it was with our vet. I took my dog in to the vet and they sent the required paper work. I received the medication for the second dog. Five days later I received the same order again. I called them and customer service said that they first individual who assisted me would call back because we should have never got the same order twice since we only ordered it once. I’ve never had a call back regarding the issue. So I have an order I didn’t place charged against my credit card and no response from them. I’m done with them.

We ordered Royal Canin Dog food. The reps at Pet Flow contract out to a vet service and that service showed the item as being shipped, but it never arrived. Upon further investigation and lots of time, we were told there was a computer problem and the food had not shipped. The PetFlow service reps never followed up on phone calls they said they would return and the vet service people could only be reached they Pet Flow. We cancelled our order and purchased the food at our vet. We will NEVER use Pet Flow again nor would we recommend them.

Placed order Thursday . Received e mail expected delivery sat. Never happened. Called Monday. Told delivery Thursday. This was unacceptable. I was out of food and had to purchase food that day. I cancelled order. That same day (Monday). Received delivery from fed ex Thursday!!!! That never should have happened. Had to call again. Fed ex did pick up order. This turned out to be a big inconvenience

This company only uses one company for shipping Fed Mentally challenged Ex. 🤑🤑🤑