Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
petflow.com
Website
petflow.com
Category
Pet Stores
Location
Easton, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My vet had changed one of my pug doggies food...His name is Mickey. I decided to try Pet Flow after being with Chewy for a couple of years. I placed the order on 2/25 and after reviewing my email I ordered the incorrect size of the bag. Called back on a Sunday 2/26 and Lydia changed the order with no problem as my prescription had not been approved yet. I was out of food...which was my problem but was told that it would only take 1 day to ship and would go out on 2/27 as per my email. Well think again...I had made several calls to PetFlow in regards to script then followed up with my vet as they already had sent the approval to Vet Source. I then called Vet Source to check on script and they told me they had not received it...All a big run around with several calls that turned in to a big HEADACHE....I finally received the food on Friday the 3rd after all of this....needless to say it was not a very good experience...Vet Source...dropped the BALL....Thank you...Denise Brackett and Mickey
PA
PAcustomer
Poor order followup
Tried this company for prescription food twice but it was horrible! First it takes so so long to even get part of any order, with very poor communication. In one order I was sent a bag of dry food that was opened at the top as if someone opened it, not torn open by shipping which was unacceptable and concerning! When I checked with my vet, the prescriptions were given but somehow it entailed me inquiring again with PetFlow as to why it was not received, wasting a lot of time over and over. I never received a part of one order, unreliable. A credit I was supposed to get was just credited on my account not my method of payment. Not recommended... other companies out there are more reliable. I just ordered from another company & had no problems like these whatsoever. A person should not have to keep following up on any orders; there is just no time for this.
Response from PetflowMar 9, 2017
Hi Barbara,
Thanks for taking the time to share your feedback with us. I am so sorry that your order with us was so much trouble. This definitely isn't typical and we're always working on ways to make these prescription orders arrive to you more smoothly.
Since pet prescriptions work a lot like people prescriptions, the time it takes for these orders to be approved and shipped usually depends on the clinic and how busy they are.
I do have some good news for you. Your vet allowed unlimited refills on almost all of the foods that you ordered, so if you decide to order them again, we won't need to reach out to your clinic for verification until January 1st, 2018. We'll be able to ship everything out ASAP next time your reorder any of the Hill's foods.
The only food you ordered that was not given refills was the Purina Pro Plan Veterinary Diets DM Dietetic Management Canned Cat Food.
As far as the opened food, these kinds of issues tend to happen in transit through FedEx. They definitely don't happen often, but if you ever receive damaged orders, please don't hesitate to let us know. Our team is always happy to remedy these situations.
Once again, I apologize for how much trouble this has been. If you have any questions or concerns, please feel free to let me know! I'm always happy to help.
All the best,
Kim
ST
Steve
1-day Shipping Misleading marketing scam
Simple right? Their ad boldly states 1-Day Shipping.
When my MONDAY order didn't show up until Thursday, I Tweeted my disappointment. To their credit they called - to tell me that, "Since you live in Northern California and our werehouse is in Nevada, you aren't eligible for 1-day shipping."
Seriously?? I live too close, so I need to settle for longer shipping?
Goodness - my business for Science Diet puppy food stays with Amazon.
Response from PetflowMar 5, 2017
Hi Steve,
Thanks for leaving us a survey and so sorry your first experience with us didn't go well! Your feedback is definitely appreciated.
After taking a closer look at your order, I noticed the order was placed right around our shipping cut-off time on Monday. Because of this, your order didn't ship out until the next day. And typically, orders from our Las Vegas warehouse to Northern California do take two business days to arrive.
If you're not in our zone for one day shipping, you most likely received the ad for one day shipping by mistake and for that I apologize. Do you mind if I ask if you received that in the mail or through your email or saw it online somewhere? Any information and extra feedback would help us improve.
I hope to hear back from you soon so I can further look into this issue for you.
Best,
Kim
HO
HOLLIDAY
Failed to notify that order not shipped
I placed an order which was confirmed. The order was not shipped. I was never notified of the failure to ship. I never learned the reason for failure to ship. When I contacted the company about their failure to ship, I was told that someone would contact me. I was never contacted-- so I am now ordering from a competitor. I will never order from this company again.
TP
TAMMIE P.
Communication
Pet flow does not tell the owner if a prescription needs filling and delivery may be delayed.
Also said they faxed my vet on 2 delegate occasions, never did.
When I called in, I recourses TERRIBLE customer service.
SI
SIMON
Good yet horrible
I love pet flow as a company there is a great selection and good community of people that leave feedback on purchases. I can always count on pet flow to me my one stop shop for all pet needs delivered to my door.
Two things I absolutely hate about pet flow is how much they spam my in box! There is at least one spam mail a day from these guys. Pet flow tends to think you need a daily reminder of your pet needs.
The second thing I hate about pet flow is the check out... always take your time and double check your check out... they love to push the auto ship subscription program and your check out almost always defaults to sign you up for it. I admit that it is a nice service to offer but for the love of god stop trying to make every purchase a subscription... sometimes I just want to order a few treats for my dog... I don't need that to be a weekly thing delivered...
RR
RICO R.
Shipping from petflow
On the shipping box your item arrives in it says " Free Shipping" nothing else about shipping so I called up the company and they said free shipping is only when a customer buys $49 dollars of merchandise but the box doesn't say that. I also had a feeling that customers DOES NOT MATTER to them. I will start buying my cat food online from other pet stores.
SW
Susan W.
all the dog food I bought was blue buffalo
Blue buffalo has recalled there dog food what do I donow
