PetflowReviews of petflow.com

Placed order on Feb. 27th, 2014, according to site the order was shipped via FedEx on Feb. 28th, 2014. Checked FedEx tracking on March 2nd, 2014 via online and it was stated that delivery was to be Mar. 6th, 2014. By 5:00 Mar. 6th when nothing was received I once again checked on line and found that my delivery date had been updated to reflect "N/A". By Fri. afternoon the FedEx tracking still reflected "N/A", so I then contacted Petflow and spoke with Cheryl @ 2:17 pm PST on 3.7.14. Cheryl offered to contact FedEx and had a trace put on our order. I didn't receive another call from Cheryl, but I did receive a text message from FedEx stating my order would be delivered 3.10.14, which it was. Unfortunately the box wasn't sealed well and a part of my order was damaged and one part was missing all together. I don't anticipate using this service anytime soon.

prices and selection are fantastic. free shipping is great, but i hate having to jump through the hoops of the scheduled programs to get it. perhaps a lot of people like and need the convenience of auto shipping, but it doesn't put me out at all to log in and order items when i need them.

My shipment was split into two seep rate shipments from two different delivery dates. I order on a Friday so my orders took longer, but one of them took an extra week. Customer service was helpful but keep giving me inaccurate information, and there phone log notes were incomplete. Also the barrage of special promos and the request for me to sign up for auto delivery is out of control. Fewer competing discount promos and better notes. For customer service will go a long way.

FedEx and Petflows site did not reflect the same message and delivery was off by 4 days.

I tried auto shipments but toys were not interesting and too big for my little dog

It was fine, and I would probably order from them again, but only if things were on sale and the cost of shipping didn't negate the savings. Photos of items were nice, but descriptions were sparse, i.e. dog harness didn't say that it was one size with no adjustment buckles. Our order was missing an item, and there were no instructions on how to report such.

PetFlow's prices are great, however there are some annoyances. Twice now when I have ordered Blue Buffalo doggy biscuits they have been crushed and were nothing but crumbs. I also ordered two bags of Merrick dog food, but when I tried to reorder it was out of stock. I ended up having to order another brand and it took over two weeks to get here. I like to keep my dogs eating the same food to avoid stomach upset.

I found this by accident and fell in love, the prices are great but, One day I received an email for some dog food half off, so I placed a big order and was so exceited how much I got and how much money i saved. Well I waited two days for a tracking number and finally called to see what was going on. I got a rep. on the phone that told me the food was on back order and 5 of the other 6 items were discontinued so I couldnt even get them. I was frustrated why the website said that they had plenty in and I didnt get anything and then they wouldnt honor sale because it was out of stock. I thought I would give them another try and ordered two more orders and they were both great prices and shipping was great timing but still same thing some of the stuff I ordered that said available it wasnt. If I shop again Im just not gonna order anything with a small quanity left. Other than that my animals loved the stuff.